Senior Customer Service & Process Improvement Lead

A.P. Moller - Maersk; Medley (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking a Customer Service role in Medley, FL to monitor customer expectations, oversee office functions, and support operations. This on-site position reports with supervisory responsibilities, requiring a Bachelor’s degree and 2–5 years of related experience. Competitive benefits available, with a standard 8:00am–5:00pm schedule.

Salary is listed as $25.00 per hour. Maersk emphasizes integrity, diversity, and an inclusive workplace, and offers flexible work arrangements where

Qualifications

• Bachelor's degree or equivalent; two to five years related experience and/or training; or equivalent combination of education and experience.
• Should be familiar with a variety of the field's concepts, practices, and procedures.

Responsibilities

• Monitors customer expectation (KPI, service levels).
• Oversee office functions, internal/external.
• Support operations.
• Understand job duties and serve as backup for other positions.
• Support staff as needed.
• Responsible for designing and implementing improved processes or operational policies.
• Recommend changes to products or services to fulfill customer needs.

Skills

Customer service

Written communication

Ethics

Dependability

Interpersonal skills

Professionalism

Education

Bachelor's degree

2-5 years related experience

Job description

Maersk is seeking a Customer Service role in Medley, FL to monitor customer expectations, oversee office functions, and support operations. This on-site position reports with supervisory responsibilities, requiring a Bachelor’s degree and 2–5 years of related experience. Competitive benefits available, with a standard 8:00am–5:00pm schedule.

Salary is listed as $25.00 per hour. Maersk emphasizes integrity, diversity, and an inclusive workplace, and offers flexible work arrangements where