Senior Customer Service & Operations Lead

Maersk; Medley (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

Job summary

Maersk Logistics & Services USA, Inc. is seeking a customer service-oriented professional to monitor all aspects of customer service and ensure clients are retained and satisfied.

The role includes supervising office functions, supporting operations, and serving as a backup for other positions with a focus on improving processes and policies. The position emphasizes integrity, teamwork, and professionalism.

Qualifications

• Bachelor's degree or equivalent; two to five years related experience and/or training; or equivalent combination of education and experience.
• Familiar with a variety of the field's concepts, practices, and procedures.

Responsibilities

• Oversee office functions, internal/external
• Support operations
• Understand job duties and serve as backup for other positions
• Support staff as needed
• Responsible for designing and implementing improved processes or operational policies.
• Recommend changes to products or services to fulfill customer needs.

Skills

Customer Service

Written Communication

Ethics

Dependability

Interpersonal Skills

Professionalism

Education

Bachelor's degree or equivalent

Job description

Maersk Logistics & Services USA, Inc. is seeking a customer service-oriented professional to monitor all aspects of customer service and ensure clients are retained and satisfied.

The role includes supervising office functions, supporting operations, and serving as a backup for other positions with a focus on improving processes and policies. The position emphasizes integrity, teamwork, and professionalism.