Senior Customer Service & Operations Leader

Maersk Mexico; Medley (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules (when possible

And more!

Job summary

Maersk Logistics & Services USA, Inc. in Medley, FL seeks a customer service professional to monitor KPI performance, support operations, and ensure customer needs are met. You will coordinate with teams to maintain service levels and implement improved processes that enhance efficiency.

The role requires a Bachelor's degree and 2–5 years of related experience, with a focus on clear written communication, integrity, and professionalism. Monday–Friday, 8:00am–5:00pm, $25.00/hour.

Qualifications

• Bachelor's degree or equivalent; two to five years related experience and/or training.
• Familiar with a variety of the field's concepts, practices, and procedures.

Responsibilities

• Monitor customer expectations (KPI, service levels) and ensure satisfaction.
• Oversee office functions, internal/external; support operations.
• Understand job duties and serve as backup for other positions.
• Design and implement improved processes or operational policies.
• Recommend changes to products or services to fulfill customer needs.

Skills

Customer service

Written communication

Ethics

Dependability

Interpersonal skills

Professionalism

Education

Bachelor's degree or equivalent

Job description

Maersk Logistics & Services USA, Inc. in Medley, FL seeks a customer service professional to monitor KPI performance, support operations, and ensure customer needs are met. You will coordinate with teams to maintain service levels and implement improved processes that enhance efficiency.

The role requires a Bachelor's degree and 2–5 years of related experience, with a focus on clear written communication, integrity, and professionalism. Monday–Friday, 8:00am–5:00pm, $25.00/hour.