Senior Logistics Coordinator

World Fuel Services; Virginia Beach (VA); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

Equal opportunity employer

Remote work option

Job summary

World Fuel is seeking a Senior Logistics Coordinator to join the National Transport team. This role supports a 24/7/365 dispatch operation, coordinating drivers, carriers, and internal teams to ensure safe, on-time fuel deliveries.

You will analyze requirements, optimize scheduling, and drive service improvements while balancing customer needs with operational efficiency. Remote work is possible based on business needs.

Qualifications

• Experience coordinating transportation activities in fast-paced environments.
• Strong understanding of DOT regulations and hazardous materials.
• Ability to manage multiple priorities and deliver customer-focused service.

Responsibilities

• Coordinate Transportation Operations and daily dispatch schedules.
• Analyze fuel delivery requirements and inventory to ensure timely fulfillment.
• Lead relationships with drivers, carriers, suppliers and internal teams.
• Resolve escalated service issues and drive operational excellence.
• Ensure safety, compliance and timely deliveries in a 24/7 environment.
• Support performance reporting and transportation analytics.

Skills

Transportation Operations

Dispatching

Customer service

Analytical thinking

Communication skills

Decision making

DOT regulations knowledge

Education

High School Diploma or equivalent

Job description

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Senior Logistics Coordinator (Dispatch Operations) Location: Remote Salary: $75,000 with bonus opportunity Schedule: Based on business needs. Logistics operations support a 24/7/365 environment and may include weekends and holidays.

Join a Global Leader in Energy Logistics World Fuel is looking for an experienced and solution-oriented Senior Logistics Coordinator to join our National Transport team. If you enjoy solving transportation challenges, coordinating complex logistics operations, collaborating with multiple stakeholders, and driving operational excellence, we'd love to hear from you.

About the Role

As a Senior Logistics Coordinator, you'll play a critical role in ensuring fuel deliveries are executed safely, efficiently, and on time. You'll serve as a key point of contact for drivers, customers, carriers, suppliers, and internal teams while managing transportation operations and resolving challenges in real time. In addition to coordinating daily dispatch activities, you'll help improve operational performance, support transportation decision-making, resolve escalated service issues, and serve as a resource for less experienced team members. This is an excellent opportunity for an experienced logistics professional who enjoys balancing customer service, transportation planning, operational execution, and problem-solving in a fast-paced environment.

What You'll Do

• Coordinate Transportation Operations
• Analyze customer fuel delivery requirements and inventory levels to ensure timely fulfillment.
• Build and manage daily dispatch schedules while maximizing delivery efficiency.
• Coordinate transportation activities with drivers, carriers, suppliers, and internal stakeholders.
• Assign loads to third-party carriers and ensure timely acceptance and execution.
• Partner with Supply teams to identify optimal sourcing and lift-point strategies.
• Lead recovery efforts for complex transportation and service-related challenges.
• Support Customers & Carriers
• Serve as a primary point of contact for transportation-related inquiries and escalations.
• Provide exceptional customer service through proactive communication and issue resolution.
• Coordinate closely with drivers and carriers to ensure deliveries are completed safely and on schedule.
• Anticipate service disruptions and implement recovery solutions.
• Balance customer expectations with operational efficiency and service commitments.
• Drive Operational Excellence
• Make informed decisions in a fast-paced environment where priorities can change quickly.
• Monitor transportation performance and identify opportunities for improvement.
• Support initiatives that improve service, efficiency, profitability, and customer experience.
• Assist with operational reporting and transportation analytics.
• Ensure compliance with DOT regulations, hazardous materials requirements, and company policies.
• Report and document accidents, spills, and safety-related incidents.
• Support Team Success
• Serve as a resource and escalation point for less experienced team members.
• Assist with onboarding, training, and coaching activities.
• Share best practices and support operational consistency across the team.
• Contribute to continuous improvement initiatives and process enhancements.

What Makes You Successful

We're looking for someone who combines strong logistics expertise with excellent communication, decision-making, and problem-solving skills.

Preferred Skills & Competencies

Strong organizational and multitasking abilities. Ability to prioritize effectively and manage competing deadlines. Excellent analytical and critical-thinking skills. Strong verbal and written communication skills. Customer-focused mindset with a commitment to service excellence. Ability to make effective decisions under pressure. Self-motivated and comfortable working independently. Adaptable and resilient in a fast-paced environment. Strong computer proficiency and comfort working with multiple systems and applications. Working knowledge of DOT regulations, hazardous materials requirements, and transportation operations.

Qualifications Required

High School Diploma or equivalent. 3+ years of dispatching, transportation, logistics, supply chain, fleet operations, carrier operations, fuel transportation, or related operational experience. Experience coordinating transportation activities in a fast-paced environment. Strong attention to detail and ability to manage multiple priorities simultaneously. Knowledge of DOT regulations and transportation operations.

Preferred Experience

Preferred Experience in petroleum, fuel transportation, dispatching, logistics, or supply chain operations. Associate's or Bachelor's degree in Business, Logistics, Supply Chain, Operations, or a related field. Experience monitoring operational performance metrics and KPIs. Experience training, mentoring, or supporting other team members.

Why World Fuel?

At World Fuel, you'll join a team that keeps essential industries moving. You'll work alongside experienced logistics professionals, contribute to critical energy supply operations, and play a key role in supporting transportation performance across our network. As a Senior Logistics Coordinator, you'll help solve complex transportation challenges, support operational excellence, and influence outcomes that impact our customers, drivers, and business every day. This role offers opportunities to expand your logistics expertise, develop leadership skills, and grow within a global organization committed to innovation, safety, and customer service. If you're ready to take the next step in your logistics career and make an impact in a role that combines transportation operations, customer service, problem-solving, and leadership, we'd love to meet you.

World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Flyers Transportation, LLC At World Fuel, our people "Fuel Their Careers". We work in more than 150 locations worldwide and come from a diverse range of cultural backgrounds that offer an equally diverse range of skills. As a global leader in the fuel industry, World Fuel offers exceptional individuals the opportunity to become part of a truly successful international corporation. We are proud to be among the Fortune 100 companies.