Customer Service Representative I

wfscorp; Auburn (CA); On-site; USD 57,308,000 - 67,365,000; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

HSA and FSA options

401(k) with company match

Paid Time Off

Job summary

World Fuel is seeking a Customer Experience Coordinator in Auburn, CA, to serve as the voice of the customer. You will partner with internal teams to answer questions, process orders, and ensure every interaction leaves a positive impression.

The role emphasizes building relationships, delivering outstanding service, and balancing multiple priorities in a fast-paced environment. Must live within 30 minutes of Auburn and be proficient with MS Office and common business systems.

Qualifications

• 1 year or more of experience in a customer-facing role.
• Strong written and verbal communication skills.
• Problem-solving abilities and attention to detail.
• Ability to multitask and manage competing priorities.
• Strong organizational skills with a customer-first mindset.

Responsibilities

• Serve as a primary point of contact for customer inquiries via phone and email.
• Deliver exceptional customer service and build strong customer relationships.
• Process customer requests and orders accurately and efficiently.
• Update and maintain customer account information.
• Identify customer needs and provide timely solutions.
• Coordinate with internal teams to resolve issues and support customer success.
• Manage multiple priorities while maintaining a high level of accuracy.
• Balance truck inventory and support operational processes.
• Complete daily tasks and administrative responsibilities in a timely manner.
• Contribute to a collaborative and supportive team environment.

Skills

Customer service

Communication

Problem solving

Multitasking

Organization

Microsoft Office

Salesforce

Oracle

Microsoft Teams

Tools

Salesforce

Oracle

Microsoft Teams

Excel

Outlook

Word

Job description

At World Fuel, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Customer Experience Coordinator

Location: Auburn, CA. Must live within 30 minutes of Auburn.

Hourly Rate: $20-$23.50 per hour

Schedule: Tuesday - Saturday, 9am - 6PM

Make an Impact Every Day

At World Fuel, our customers are at the center of everything we do. We're looking for a Customer Experience Coordinator who is passionate about helping people, solving problems, and delivering an exceptional customer experience.

In this role, you'll serve as the voice of the customer, partnering with internal teams and customers to ensure questions are answered, orders are processed accurately, and every interaction leaves a positive impression. If you thrive in a fast-paced environment, enjoy building relationships, and take pride in providing outstanding service, we'd love to hear from you.

What You'll Do

• Serve as a primary point of contact for customer inquiries via phone and email.
• Deliver exceptional customer service and build strong customer relationships.
• Process customer requests and orders accurately and efficiently.
• Update and maintain customer account information.
• Identify customer needs and provide timely solutions.
• Coordinate with internal teams to resolve issues and support customer success.
• Manage multiple priorities while maintaining a high level of accuracy.
• Balance truck inventory and support operational processes.
• Complete daily tasks and administrative responsibilities in a timely manner.
• Contribute to a collaborative and supportive team environment.

What We're Looking For

• At least 1 year of experience in a customer-facing or customer service role.
• Strong communication and relationship-building skills.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and manage competing priorities.
• Strong organizational skills and a customer-first mindset.
• Comfortable using Microsoft Outlook, Word, and Excel.
• Experience with Salesforce, Oracle, Microsoft Teams, or similar business systems is preferred.
• Experience within the fuel, transportation, logistics, or energy industry is a plus.

Why Join World Fuel?

Competitive Benefits

• Medical, Dental, and Vision coverage
• HSA and FSA options, including infertility benefits
• 100% covered preventative care
• Employee Assistance Program and Teladoc services

Invest in Your Future

• 401(k) with a 50% company match
• Company-paid Life, AD&D, and Short-Term Disability insurance

Work-Life Balance

• 3 weeks of Paid Time Off
• 8 Paid Holidays

Career Development

• LinkedIn Learning access
• Ongoing training and development opportunities
• Opportunities for career growth within a global organization

Additional Benefits

• Long-Term Disability
• Accident and Critical Illness Insurance
• Legal and Identity Theft Protection

Why This Role?

This is a great opportunity for someone who enjoys helping customers, working with a close-knit team, and making a visible impact on the customer experience. You'll gain exposure to multiple areas of the business while developing valuable customer service, communication, and operational skills in a growing organization.

Join World Fuel and help us deliver an exceptional experience for every customer, every day.

World Fuel is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.