Loan Servicing Specialist III

Testing Site - JPMC; Charlotte (NC); On-site; USD 55,000 - 75,000; Full time

Job summary

JPMorganChase is seeking a Loan Servicing Specialist III to join our team, managing a portfolio of loans and ensuring timely servicing activities, including funding, re-pricings, and payments.

You will interpret loan documents, coordinate with internal and external stakeholders, meet deadlines, and apply critical thinking to resolve routine issues while upholding high service standards.

Qualifications

• Baseline knowledge of loan servicing operations.
• Ability to manage conflicts and facilitate discussions to reach solutions.
• Strong critical thinking and ability to organize, compare, and evaluate loan servicing tasks.
• Experience in stakeholder management with internal and external clients.
• Excellent time management and organizational skills with multiple tasks.

Responsibilities

• Interpret and analyze loan documents to ensure terms align with protocols.
• Manage and monitor assigned loan portfolio with servicing activities such as funding, re-pricings, and payments.
• Engage with internal and external stakeholders to address queries and resolve routine issues.
• Apply critical thinking to identify conflicts of interest and facilitate discussions to reach mutually beneficial solutions.
• Prioritize tasks and ensure deadlines and quality under tight timelines.

Skills

Conflict management

Stakeholder management

Critical thinking

Time management

Loan servicing knowledge

Job description

Join the firm thatFORTUNE has named one of the top five “World’s Most Admired Companies” andLinkedInranked #1 out of 50 of thebest companies in the U.S.forbest places to work and grow your career.

As a Loan Servicing Specialist III within JPMorganChase, you will play a crucial role in managing an assigned portfolio of loans, ensuring the smooth operation of our lending services. Your work will involve interpreting loan documents, interacting with stakeholders, and overseeing deadlines, all while adhering to established procedures. You will apply your broad knowledge of loan servicing protocols to perform a range of tasks, from routine to moderately challenging. Your ability to manage conflicts, think critically, and maintain personal resiliency will be key in this role. You will also leverage your developing listening and questioning skills to effectively communicate with both internal and external clients, ensuring their needs are met and contributing to the overall success of our team.

Job responsibilities

• Interpret and analyze loan documents, ensuring accurate understanding and application of terms and conditions in line with established protocols.
• Manage and monitor assigned loan portfolio, ensuring timely and accurate servicing activities such as funding, re-pricings, and payments.
• Engage with internal and external stakeholders, providing clear and concise communication to address queries and resolve routine issues.
• Apply critical thinking to identify potential conflicts of interest within loan servicing tasks, and facilitate discussions to reach mutually beneficial solutions.
• Contribute to the team's efficiency by organizing and prioritizing tasks, ensuring adherence to deadlines and maintaining quality under tight timelines.

Required qualifications, capabilities, and skills

• Baseline knowledge or equivalent expertise in loan servicing operations, including understanding of loan documents and related procedures.
• Demonstrated ability to manage conflicts, with experience in facilitating discussions and creating solutions in a business setting.
• Proven skills in critical thinking, with the ability to organize, compare, and evaluate various aspects of loan servicing tasks.
• Experience in stakeholder management, with the ability to establish productive working relationships with internal and external clients.
• Proficiency in time management and organization, with a track record of efficiently managing multiple tasks and achieving goals effectively.

Preferred qualifications, capabilities, and skills

• Flexibility and adaptability in adjusting to changing conditions and priorities, maintaining a positive and optimistic outlook during periods of change.
• Proficiency in utilizing continuous improvement and process automation to optimize lending workflows and enhance operational efficiency.
• Strong teamwork and motivation, actively contributing to team success by being supportive, helpful, and collaborative for the good of the team.
• Demonstrated interpersonal relationship skills, with a willingness to learn, receive direction, and ask well-thought-out questions to enhance understanding and performance.
• Excellent client service focus, dedicated to enhancing client satisfaction and service delivery through effective communication and support.