Senior Loan Servicing Specialist (Commercial & Mortgage)

TruNorth Bank; Holbrook (MA); On-site; USD 31,000 - 36,000; Full time

Job summary

TruNorth Bank in Holbrook, MA is seeking a full-time Loan Operations employee to handle disbursements, boarding and servicing of consumer and mortgage loans, and data entry in COCC. The role emphasizes accuracy, regulatory compliance and customer service across branches.

Ideal candidates will have a high school diploma or equivalent and prior loan operations experience, with exposure to banking regulations and privacy requirements. Training will cover policy, security and privacy practices.

Qualifications

• High school diploma or equivalent required.
• Minimum 3 years related loan operations experience.
• Minimum 2 years directly boarding and servicing commercial and participation loans.
• Knowledge of banking laws, policies and procedures and regulatory requirements.

Responsibilities

• Process loan paperwork for disbursement and board loans in the COCC system.
• Input loan data accurately and monitor related funding transactions.
• Respond to customer inquiries by phone or email with professionalism.
• Ensure compliance with state/federal requirements and protect NPCI data.

Skills

Customer service

Data entry

Attention to detail

Communication

Problem solving

Education

High school diploma or equivalent

Tools

COCC system

Encompass

E-Link

Verafin

Job description

TruNorth Bank in Holbrook, MA is seeking a full-time Loan Operations employee to handle disbursements, boarding and servicing of consumer and mortgage loans, and data entry in COCC. The role emphasizes accuracy, regulatory compliance and customer service across branches.

Ideal candidates will have a high school diploma or equivalent and prior loan operations experience, with exposure to banking regulations and privacy requirements. Training will cover policy, security and privacy practices.