Senior Loan Servicing Specialist — Commercial Lending

Partner Community Capital

Winston-Salem (NC)

Hybrid

USD 65,000 - 90,000

Full time

3 days ago

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Job summary

Partner Community Capital in Winston-Salem, NC seeks a seasoned loan servicing professional to manage complex loans and fund administration. The role emphasizes meticulous loan onboarding, covenant tracking, and accurate entry of payments, with primary contact duties for borrowers and staff.

The ideal candidate has 5+ years in commercial loan servicing, strong TILA/FNMA knowledge, Excel proficiency, and leadership experience. This is a full-time, hybrid opportunity based in Winston-Salem, NC.

Qualifications

Proven experience in loan origination, mortgage services, or commercial lending analysis.
Strong knowledge of lending processes, TILA compliance, FNMA guidelines, and banking regulatory standards.
Proficiency with Excel for data analysis and reporting; familiarity with financial software.
Excellent customer service and clear communication.
Basic math and 10-key typing proficiency for data entry.
Understanding of financial sales strategies for client satisfaction.
Ability to analyze risk and credit within compliance standards.
Experience in team leadership or mentoring in lending is a plus.
Minimum 5 years in commercial loan servicing.

Responsibilities

Board new and modified loans in the loan servicing platform with precision and meticulous attention to detail.
Serve as a primary point of contact for borrowers and PCAP lending staff for general loan questions.
Enter payments and disbursements into the loan servicing platform in a timely and accurate manner.
Maintain tickler system for collecting covenant reports, financial statements, UCC expirations, insurance certificates, and compliance.
Prepare collateral release documents for paid in full loans, including UCC Terminations, Deed of Trust and/or Mortgage Satisfactions, and Collateral Assignments of Life Insurance.
Prepare weekly property tax delinquency reports to provide to borrowers, the lending team, and portfolio management.
Track ongoing payment of identified delinquent property taxes and insurance coverage.
Assists with month-end reconciliation duties as assigned.
Assists in the preparation of monthly, quarterly, and semi-annual loan servicing and capital summary reports.
Prepares payoff quotes for borrowers and closing agents and reviews payoffs prepared by internal colleagues for accuracy.
Performs file maintenance in core system, including but not limited to, interest rate changes, amortization schedules, and address changes.
Prepare Change in Term Agreements in LaserPro for all approved loan modifications, including work-out or troubled debt modifications.