Loan Servicing Specialist - II

Partner Community Capital; Winston-Salem (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Partner Community Capital in Winston-Salem, NC seeks a seasoned loan servicing professional to manage complex loans and fund administration. The role emphasizes meticulous loan onboarding, covenant tracking, and accurate entry of payments, with primary contact duties for borrowers and staff.

The ideal candidate has 5+ years in commercial loan servicing, strong TILA/FNMA knowledge, Excel proficiency, and leadership experience. This is a full-time, hybrid opportunity based in Winston-Salem, NC.

Qualifications

• Proven experience in loan origination, mortgage services, or commercial lending analysis.
• Strong knowledge of lending processes, TILA compliance, FNMA guidelines, and banking regulatory standards.
• Proficiency with Excel for data analysis and reporting; familiarity with financial software.
• Excellent customer service and clear communication.
• Basic math and 10-key typing proficiency for data entry.
• Understanding of financial sales strategies for client satisfaction.
• Ability to analyze risk and credit within compliance standards.
• Experience in team leadership or mentoring in lending is a plus.
• Minimum 5 years in commercial loan servicing.

Responsibilities

• Board new and modified loans in the loan servicing platform with precision and meticulous attention to detail.
• Serve as a primary point of contact for borrowers and PCAP lending staff for general loan questions.
• Enter payments and disbursements into the loan servicing platform in a timely and accurate manner.
• Maintain tickler system for collecting covenant reports, financial statements, UCC expirations, insurance certificates, and compliance.
• Prepare collateral release documents for paid in full loans, including UCC Terminations, Deed of Trust and/or Mortgage Satisfactions, and Collateral Assignments of Life Insurance.
• Prepare weekly property tax delinquency reports to provide to borrowers, the lending team, and portfolio management.
• Track ongoing payment of identified delinquent property taxes and insurance coverage.
• Assists with month-end reconciliation duties as assigned.
• Assists in the preparation of monthly, quarterly, and semi-annual loan servicing and capital summary reports.
• Prepares payoff quotes for borrowers and closing agents and reviews payoffs prepared by internal colleagues for accuracy.
• Performs file maintenance in core system, including but not limited to, interest rate changes, amortization schedules, and address changes.
• Prepare Change in Term Agreements in LaserPro for all approved loan modifications, including work-out or troubled debt modifications.

Skills

Commercial loan servicing

Loan origination knowledge

TILA compliance knowledge

FNMA guidelines knowledge

Banking regulatory standards

Customer service

Data entry accuracy

Risk analysis

Credit analysis

Team leadership

5+ years experience

Tools

Excel

Microsoft Office

Loan servicing software

LaserPro

Job description

Partner Community Capital (PCAP) is a CDFI and a 501(c)(3) non-profit community lender that uses a triple-bottom-line framework, meaning we seek to generate financial returns along with social and environmental good. We work with businesses and nonprofit organizations that create local jobs, address community needs, and contribute to sustainable economic development. PCAP is a small business loan fund that supports entrepreneurs who are creating jobs and businesses in underserved communities in central Appalachia and the Southeast.

PCAP is seeking to hire a seasoned, highly organized, and detail-oriented loan servicing professional who brings deep expertise in complex loans, commercial loan documentation, participation loans, and loan fund management.

This is a full-time, hybrid position located in Winston-Salem, North Carolina.

Responsibilities

• Board new and modified loans in the loan servicing platform with precision and meticulous attention to detail.
• Serve as a primary point of contact for borrowers and PCAP lending staff for general loan questions.
• Enter payments and disbursements into the loan servicing platform in a timely and accurate manner.
• Maintain tickler system for collecting covenant reports, financial statements, UCC expirations, insurance certificates, and compliance.
• Prepare collateral release documents for paid in full loans, including but not limited to UCC Terminations, Deed of Trust and/or Mortgage Satisfactions, and Collateral Assignments of Life Insurance.
• Prepare weekly property tax delinquency reports to provide to borrowers, the lending team, and portfolio management.
• Track ongoing payment of identified delinquent property taxes and insurance coverage.
• Assists with month-end reconciliation duties as assigned.
• Assists in the preparation of monthly, quarterly, and semi-annual loan servicing and capital summary reports.
• Prepares payoff quotes for borrowers and closing agents and reviews payoffs prepared by internal colleagues for accuracy.
• Performs file maintenance in core system, including but not limited to, interest rate changes, amortization schedules, and address changes.
• Prepare Change in Term Agreements in LaserPro for all approved loan modifications, including work-out or troubled debt modifications.

Qualifications

• Proven experience in loan origination, mortgage services, or commercial lending analysis within a banking or financial services environment.
• Strong knowledge of lending processes, including TILA compliance, FNMA guidelines, and banking regulatory standards.
• Proficiency in Microsoft Office Suite, especially Excel for data analysis and reporting purposes; familiarity with financial software is preferred.
• Excellent customer service skills with the ability to communicate complex information clearly and professionally.
• Basic math skills combined with 10 key typing proficiency for accurate data entry and calculations.
• Understanding of financial sales strategies and client communication techniques to enhance customer satisfaction.
• Demonstrated ability to analyze risk and credit aspects of commercial lending while ensuring adherence to financial compliance standards.
• Experience in team leadership or mentoring roles within a lending or banking setting is a plus.
• At least 5 years of commercial loan servicing experience.