Senior Loan Servicing Operations Manager

TEKsystems; El Monte (CA); On-site; USD 95,000 - 128,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA (healthcare and dependent care)

Long-term disability

Life insurance

401(k) with company matching

Employee Stock Purchase Plan

Stock grants through the bank program

Job summary

TEKsystems in El Monte, CA is seeking a Loan Operations Unit Manager to lead the day-to-day operations of a loan servicing team. You will ensure regulatory compliance, drive process improvements, and maintain high service levels across all functions.

The role requires strong leadership, risk management, and cross‑functional collaboration with treasury, accounting, and other business units. This position is fully onsite in El Monte, CA.

Qualifications

• Bachelor's degree in Finance, Accounting, or related field.
• Minimum 7 years of experience within the loan servicing industry.
• Minimum 5 years of leadership or management experience.
• Strong knowledge of loan servicing regulations and compliance requirements.
• Excellent customer service, communication, and interpersonal skills.
• Strong analytical, problem‑solving, and decision‑making abilities.
• Proven project management and leadership experience.
• Experience with FIS, Black Knight, Synergy, or similar loan servicing platforms preferred.
• Advanced Microsoft Excel skills required.

Responsibilities

• Lead and manage loan operations staff, including hiring, coaching, training, performance management, goal setting, succession planning, and performance reviews.
• Oversee daily loan servicing operations to ensure established service levels and regulatory turnaround requirements are met.
• Ensure compliance with all applicable federal, state, and local regulations, as well as company policies and procedures.
• Mitigate operational risk by ensuring loan activities are processed in accordance with loan agreements, promissory notes, and regulatory requirements.
• Implement and maintain processes to comply with new or revised regulations, including BSA/AML, TRID, RESPA, SCRA, FACTA, GLBA, FDCPA, UAP, CRA, and other applicable laws.
• Conduct periodic reviews of internal processes and third‑party vendor activities to ensure compliance and operational effectiveness.
• Manage responses to internal and external audits and oversee remediation efforts for identified findings.
• Oversee loan purchase and sale activities, collaborating with Treasury, Accounting, Commercial Lending, Syndications, and other business units.
• Evaluate and improve operational workflows, controls, and procedures to drive efficiency and accuracy.
• Partner with cross‑functional teams to achieve service level agreements (SLAs) and productivity goals.
• Perform compliance and quality self‑assessments within Loan Administration functions.
• Provide staff training and updates related to regulatory changes, system enhancements, and process improvements.
• Develop, maintain, and document departmental policies and procedures.
• Support system administration efforts related to loan servicing setup, fee structures, loan types, and reporting requirements.
• Create and distribute management reports and operational metrics.
• Participate in User Acceptance Testing (UAT) for new products, enhancements, and process changes.
• Lead or participate in special projects focused on data integrity, compliance, and operational effectiveness.
• Maintain expertise in loan servicing regulations and ensure adherence to all applicable laws and policies.
• Perform additional management and project‑related responsibilities as assigned.

Skills

Escrow Analysis

Loan Servicing Operations

Regulatory Compliance

Quality Assurance

Process Improvement

Team Leadership

Vendor Management

Audit Management

Investor Reporting

Risk Management

Education

Bachelor's degree in Finance, Accounting, Business Administration, Economics, or a related field

Tools

FIS

Black Knight

Synergy

Excel

Job description

TEKsystems in El Monte, CA is seeking a Loan Operations Unit Manager to lead the day-to-day operations of a loan servicing team. You will ensure regulatory compliance, drive process improvements, and maintain high service levels across all functions.

The role requires strong leadership, risk management, and cross‑functional collaboration with treasury, accounting, and other business units. This position is fully onsite in El Monte, CA.