Senior Loan Servicing & Operations Leader

WesBanco Bank Inc.; Williamstown (OH); On-site; USD 90,000 - 130,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Loan Servicing Manager to oversee multiple teams handling insurance and escrow servicing for loan portfolios.

The role emphasizes KPI oversight, budget discipline, and a driver of process improvements to enhance client service and efficiency. The ideal candidate will bring leadership experience in banking operations, strong analytical capabilities, and a proactive approach to change.

Qualifications

• Bachelor's degree preferred; or equivalent combination of education and/or experience.
• Minimum of five years of banking experience, including operations experience required.
• Minimum of two years experience in a supervisory or leadership role required.

Responsibilities

• Measures key performance indicators and oversees metric reports to identify opportunities for improvement.
• Leads the team as an agent of change, finding new opportunities to serve clients and bring new capabilities to the market.
• Contributes to a business plan, strategic initiative execution and monitoring associated expenses.
• Assists in monitoring and preparing reporting on key performance indicators including reporting to the board.
• Accounts for their team budget and managing overall performance to budget.
• Manages teams of employees performing all insurance servicing and escrow servicing.
• Coaches employees on personal development plans and provides opportunities for growth within the organization.
• Oversees training and guidance to all teams with respect to understanding, processing and managing the workload.
• Oversees regulatory and audit findings and responsible for implementing remediation plans.
• Guides the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.

Skills

Leadership

Communication

Analytical skills

Education

Bachelor's Degree

Job description

WesBanco Bank Inc. is seeking a Loan Servicing Manager to oversee multiple teams handling insurance and escrow servicing for loan portfolios.

The role emphasizes KPI oversight, budget discipline, and a driver of process improvements to enhance client service and efficiency. The ideal candidate will bring leadership experience in banking operations, strong analytical capabilities, and a proactive approach to change.