Senior Loan Servicing & Operations Leader

WesBanco Bank Inc.; Fort Lauderdale (FL); On-site; USD 90,000 - 120,000; Full time

Job summary

The Loan Servicing Manager at WesBanco Bank Inc. Fort Lauderdale oversees multiple teams handling loan file servicing, insurance servicing and escrow servicing, ensuring timely payoff quotes, posting, and regulatory compliance across loan portfolios.

Responsibilities include supervising staff, hiring and training, driving performance against KPIs, collaborating with vendors, and guiding initiatives to increase efficiency and customer satisfaction.

Qualifications

• Bachelor's Degree preferred; or equivalent combination of education and/or experience.
• Minimum of five years of banking experience, including operations.
• Minimum of two years experience in a supervisory or leadership role.
• Strong knowledge of banking processes surrounding loan support preferred.

Responsibilities

• Measures key performance indicators and oversees metric reports to identify opportunities for improvement.
• Leads the team as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
• Oversees regulatory and audit findings and responsible for implementing remediation plans.

Skills

Leadership

Supervisory experience

Customer service

Banking software

Education

Bachelor's Degree preferred

Tools

Microsoft Office

Banking Software

Job description

The Loan Servicing Manager at WesBanco Bank Inc. Fort Lauderdale oversees multiple teams handling loan file servicing, insurance servicing and escrow servicing, ensuring timely payoff quotes, posting, and regulatory compliance across loan portfolios.

Responsibilities include supervising staff, hiring and training, driving performance against KPIs, collaborating with vendors, and guiding initiatives to increase efficiency and customer satisfaction.