Senior Loan Servicing & Operations Leader

WesBanco Bank Inc.; Frankfort (KY); On-site; USD 90,000 - 120,000; Full time

Job summary

WesBanco Bank Inc. in Kentucky seeks a Loan Servicing Manager to oversee multiple teams handling loan file servicing, insurance servicing and escrow servicing. The role focuses on improving processes, controlling costs and driving customer satisfaction across internal and external clients.

The position requires strong leadership, regulatory knowledge and the ability to partner with vendors and cross-functional teams to implement scalable solutions.

Qualifications

• Bachelor's Degree preferred; or equivalent combination of education and/or experience.
• Minimum five years of banking experience, including operations experience.
• Minimum of two years in a supervisory or leadership role.
• Strong knowledge of banking processes surrounding loan support.
• Excellent communication and leadership skills.

Responsibilities

• Measures key performance indicators and oversees metric reports to identify opportunities for improvement.
• Leads the team as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
• Contributes to a business plan, strategic initiative execution and monitoring associated expenses.
• Assists in monitoring and preparing reporting on key performance indicators including reporting to the board.
• Accounts for their team budget and managing overall performance to budget.
• Manages teams of employees performing all insurance servicing and escrow servicing.
• Selects team members, employee engagement, team dynamics, coaching, development, performance management and managing talent across the team including compensation.
• Oversees training and guidance to all teams with respect to understanding, processing and managing the workload.
• Oversees all activities to ensure timely and appropriate payoff quotes, payment posting, paid loan processing, insurance monitoring and force placement and tax escrow disbursements and analysis.
• Oversees regulatory and audit findings and responsible for implementing remediation plans.
• Guides the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.
• Collaborates with key leaders and stakeholders and guides change for scalability and automation.
• Fosters strong relationships with key leaders and stakeholders across the bank to ensure collaboration and effective communication with other teams.
• Attends and travels for leadership meetings and partnership engagements with other business lines of the bank.
• Maintains policies, SOX control documentation, risk assessments and other controls around all assigned areas.
• Responds to and resolves complex issues within the areas of responsibility.
• Oversees the process flow documentation for assigned systems and areas of responsibility and pursues areas of improvement.
• Accounts for the repository of procedures, processes, job aids and other critical information for functional areas.
• Drives the effective use of technology within functional areas.
• Oversees all areas to defined customer service level expectations and key vendor processing timelines.
• Collaborates with business areas on new initiatives, processes or products and accountable for the implementation within functional areas.

Skills

Leadership

Budgeting

Process improvement

Communication

Regulatory compliance

SOX knowledge

Data analysis

Project management

Multitasking

Team coordination

Education

Bachelor's Degree preferred

Tools

Microsoft Office

Banking Software

Job description

WesBanco Bank Inc. in Kentucky seeks a Loan Servicing Manager to oversee multiple teams handling loan file servicing, insurance servicing and escrow servicing. The role focuses on improving processes, controlling costs and driving customer satisfaction across internal and external clients.

The position requires strong leadership, regulatory knowledge and the ability to partner with vendors and cross-functional teams to implement scalable solutions.