Senior Loan Servicing & Operations Leader

WesBanco Bank Inc.; Fort Wayne (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

WesBanco Bank Inc. in Fort Wayne, Indiana seeks a Loan Servicing Manager to oversee Insurance and Escrow servicing teams, ensuring accurate loan file servicing and customer interactions.

You will monitor KPIs, drive process improvements, manage budgets, and lead change initiatives across loan operations while maintaining compliance with banking regulations. The role requires senior banking experience, supervisory leadership, and strong collaboration with internal stakeholders and vendors to

Qualifications

• Bachelor's Degree preferred; or equivalent combination of education and/or experience.
• Minimum of five years of banking experience, including operations experience.
• Minimum of two years experience in a supervisory or leadership role.
• Strong knowledge of banking processes surrounding loan support.

Responsibilities

• Measures KPIs and oversees metric reports to identify opportunities for improvement.
• Leads the team as an agent of change, finding new opportunities to serve our clients and bring new capabilities to the market.
• Oversees all activities to ensure timely and appropriate payoff quotes, payment posting, paid loan processing, insurance monitoring and force placement and tax escrow disbursements and analysis.
• Oversees regulatory and audit findings and responsible for implementing remediation plans.
• Guides the development and implementation of operational plans, policies, procedures, and goals that further scalability, automation and efficiency.

Skills

Leadership

Communication

Analytical

Project management

Strategic planning

Education

Bachelor's degree preferred

Tools

Microsoft Office

Banking software

Job description

WesBanco Bank Inc. in Fort Wayne, Indiana seeks a Loan Servicing Manager to oversee Insurance and Escrow servicing teams, ensuring accurate loan file servicing and customer interactions.

You will monitor KPIs, drive process improvements, manage budgets, and lead change initiatives across loan operations while maintaining compliance with banking regulations. The role requires senior banking experience, supervisory leadership, and strong collaboration with internal stakeholders and vendors to