Senior Loan Servicing & Escrow Operations Leader

WesBanco Bank Inc.; Indianapolis (IN); On-site; USD 90,000 - 140,000; Full time

Job summary

WesBanco Bank Inc. in Indianapolis, IN seeks a Loan Servicing Manager to lead multiple teams handling loan, insurance, and escrow servicing. The role emphasizes KPI monitoring, process improvement, and collaboration with external vendors to mitigate risk and deliver superior service.

The position requires five years in banking with supervisory experience, plus strong knowledge of loan support processes. Expect leadership responsibilities, budgeting, and cross‑functional initiatives to enhance

Qualifications

• Minimum of five years of banking experience, including operations experience required.
• Minimum of two years experience in a supervisory or leadership role required.
• Strong knowledge of banking processes surrounding loan support preferred.

Responsibilities

• Oversee insurance servicing and escrow servicing teams to ensure accuracy and timeliness.
• Monitor and improve payoff quotes, payment posting, and loan processing activities.
• Ensure compliance with regulatory and audit requirements and remediation plans.
• Manage budgets, track KPIs, and report to leadership and the board when needed.
• Collaborate with other departments and vendors to implement new processes.

Skills

Leadership

Banking operations

Supervisory

Change management

KPIs

Education

Bachelor's Degree

Tools

Microsoft Office

Banking Software

Job description

WesBanco Bank Inc. in Indianapolis, IN seeks a Loan Servicing Manager to lead multiple teams handling loan, insurance, and escrow servicing. The role emphasizes KPI monitoring, process improvement, and collaboration with external vendors to mitigate risk and deliver superior service.

The position requires five years in banking with supervisory experience, plus strong knowledge of loan support processes. Expect leadership responsibilities, budgeting, and cross‑functional initiatives to enhance