Senior Loan Services & Operations Leader

Columbia Bank; Phoenix (AZ); On-site; USD 81,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Job summary

Columbia Bank seeks an experienced leader to direct our loan servicing team in Phoenix, overseeing policy development, budgeting, and process improvement. You will ensure accurate, compliant operations and drive customer service excellence across the department.

The role emphasizes strategic planning, collaboration with cross-functional partners, and ongoing process optimization within a fast-paced banking environment.

Qualifications

• 7-10 years of lending industry or bank operations experience.
• Strong leadership, organizational and problem-solving abilities.
• Excellent written and verbal communication skills.

Responsibilities

• Provide leadership and management to loan servicing team.
• Design, implement, and maintain efficient daily operations and processes.
• Develop and implement loan operation policies and procedures.
• Monitor compliance with policies, regulations and internal audits.
• Prepare and manage department budget and expenses.

Skills

Leadership

Strategic planning

Project management

Analytical skills

Customer service

Communication

Tools

LaserPro

Excel

Word

Job description

Columbia Bank seeks an experienced leader to direct our loan servicing team in Phoenix, overseeing policy development, budgeting, and process improvement. You will ensure accurate, compliant operations and drive customer service excellence across the department.

The role emphasizes strategic planning, collaboration with cross-functional partners, and ongoing process optimization within a fast-paced banking environment.