Senior Living Sales & Move-In Specialist

Sunrise Senior Living; Silver Spring (MD); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

Retirement Savings Plans

Employee Assistant Program

Paid time off and holidays

myFlexPay

Tuition Reimbursement

Job summary

Sunrise Senior Living is seeking an Associate Director of Sales to support the Sales & Marketing team in driving occupancy and revenue in Silver Spring, MD. The role focuses on guiding families through the move-in process and ensuring a positive first impression of the community.

The position requires strong communication, organization, and CRM skills, plus experience in sales support or customer service. On-site duties include coordinating move-in activities and supporting events.

Qualifications

• 1+ year sales support or customer service experience.
• Strong phone, presentation, and communication skills.
• Highly organized with ability to manage multiple priorities.
• Detail-oriented and service-focused.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Maintain and update prospect records in the CRM system.
• Support lead follow-up through call-outs, call-ins, and presentations.
• Assist in setting and tracking sales goals.
• Prepare move-in paperwork and administrative files.
• Coordinate resident assessments with clinical leadership.
• Facilitate Resident Agreement signings and review move-in packets.
• Ensure suites are ready using the Suite Readiness Checklist.
• Welcome and orient residents and families on Move-In day.
• Support on-site sales and marketing events.
• Maintain ongoing communication with prospects and families.

Skills

Sales support

Customer service

Phone skills

Presentation skills

Communication

Tools

CRM systems

Microsoft Office

Job description

Sunrise Senior Living is seeking an Associate Director of Sales to support the Sales & Marketing team in driving occupancy and revenue in Silver Spring, MD. The role focuses on guiding families through the move-in process and ensuring a positive first impression of the community.

The position requires strong communication, organization, and CRM skills, plus experience in sales support or customer service. On-site duties include coordinating move-in activities and supporting events.