Senior Sales Support Lead – Move-In & Occupancy Growth

Sunrise Senior Living Mgmt Inc; Braintree (MA); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical & Dental

Vision & Life

Disability Plan

Retirement Savings

Employee Assistance

PTO & Holidays

Tuition Reimbursement

Job summary

Sunrise Senior Living is seeking an Associate Director of Sales to drive occupancy and revenue while ensuring a smooth move-in experience for new residents. You will support lead follow-up, manage CRM records, and coordinate with clinical leadership to ensure seamless transitions.

The role requires strong communication, organizational skills, and the ability to manage multiple priorities. Base pay includes a comprehensive benefits package and potential bonuses, reflecting Sunrise’s commitment to

Qualifications

• 1+ year sales support or customer service experience.
• Strong phone, presentation, and communication skills.
• Highly organized with ability to manage multiple priorities.
• Detail-oriented and service-focused.
• Proficiency in Microsoft Office and CRM systems.

Responsibilities

• Maintain and update prospect records in the CRM system.
• Support lead follow-up through call-outs, call-ins, and presentations.
• Assist in setting and tracking sales goals.
• Prepare move-in paperwork and administrative files.
• Coordinate resident assessments with clinical leadership.
• Facilitate Resident Agreement signings and review move-in packets.
• Ensure suites are ready using the Suite Readiness Checklist.
• Welcome and orient residents and families on Move-In day.
• Support on-site sales and marketing events.
• Maintain ongoing communication with prospects and families.

Skills

Sales support

Customer service

Phone skills

Presentation

Communication

Organization

Detail-oriented

MS Office

CRM systems

Job description

Sunrise Senior Living is seeking an Associate Director of Sales to drive occupancy and revenue while ensuring a smooth move-in experience for new residents. You will support lead follow-up, manage CRM records, and coordinate with clinical leadership to ensure seamless transitions.

The role requires strong communication, organizational skills, and the ability to manage multiple priorities. Base pay includes a comprehensive benefits package and potential bonuses, reflecting Sunrise’s commitment to