Senior Living Sales & Marketing Coordinator (Community Relations)

Highgate Senior Living; Flagstaff (AZ); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement savings plan with公司匹

Paid vacation and sick time

Holiday pay

Tuition reimbursement after one year

Job summary

Highgate Senior Living in Flagstaff, AZ, is seeking a Senior Living Sales & Marketing Coordinator (Community Relations) to guide prospective residents from inquiry through move-in and support occupancy through sales activities.

Responsibilities include managing inquiries and tours, building trusted relationships with families and referral sources, and planning events. The role emphasizes local market awareness and achieving occupancy goals.

Qualifications

• Clear, engaging communication with residents and families.
• Empathy, persistence, and a customer-first approach.
• Comfort with Microsoft Office and CRM systems.
• Strong organization, follow-through, and attention to detail.
• Ability to manage shifting priorities and deadlines.
• Confidence building relationships and guiding next steps with prospective residents.

Responsibilities

• Manage inquiries, personalized tours, and timely follow-up in the CRM.
• Build relationships with prospective residents, families, and referral sources.
• Plan and host marketing events, networking activities, and community outreach.
• Maintain knowledge of local competitors, pricing, and market conditions.
• Coordinate move-in details with community teams for a welcoming transition.
• Maintain sales pipeline records and report on leads, tours, move-ins, and sales activity.
• Work toward established sales and occupancy goals.

Skills

Communication

Empathy

CRM proficiency

Organization

Time management

Relationship building

Tools

Microsoft Office

CRM systems

Job description

Senior Living Sales & Marketing Coordinator (Community Relations) | Highgate Senior Living – Flagstaff, AZ

Compensation: $60,000–$70,000 per year, plus eligibility for commissions under Highgate’s applicable commission plan. Commission earnings vary based on performance and plan terms.

LOVE YOUR WORK. JOIN OUR TEAM.

A community, not a facility. Highgate Senior Living takes a holistic, person-first approach and encourages independence. We treat residents and team members like family. This is your opportunity to support our mission and positively impact the lives of seniors and their families.

ABOUT THE ROLE

Help families navigate one of life’s biggest decisions by introducing them to Highgate’s lifestyle, care, and community. You’ll build trusted relationships, guide prospective residents from their first inquiry through move-in, and support community occupancy through sales and outreach.

WHAT YOU'LL DO

• Manage inquiries, personalized tours, and timely follow-up in the CRM.
• Build relationships with prospective residents, families, and professional referral sources.
• Plan and host marketing events, networking activities, and community outreach.
• Maintain knowledge of local competitors, pricing, and market conditions.
• Coordinate move-in details with community teams to create a welcoming transition.
• Maintain accurate sales pipeline records and report on leads, tours, move-ins, and sales activity.
• Work toward established sales and occupancy goals.

SKILLS & ATTRIBUTES

• Clear, engaging communication in person, by phone, virtually, and through email.
• Empathy, persistence, and a customer-first approach.
• Comfort with Microsoft Office and CRM systems.
• Strong organization, follow-through, and attention to detail.
• Ability to manage shifting priorities and deadlines.
• Confidence building relationships and discussing next steps with prospective residents and families.

RELATABLE EXPERIENCE

• Direct sales in services, hospitality, or other relationship-based industries.
• Marketing, networking, or community outreach.
• Senior living or healthcare experience.

QUALIFICATIONS

• At least 21 years of age.
• Two or more years of experience in direct selling roles.
• Valid driver’s license with a qualifying driving record.
• Current negative TB test.
• Ability to pass required background screening.

WHY JOIN HIGHGATE

• Base salary plus performance-based commission opportunities under Highgate’s applicable commission plan.
• Medical, dental, and vision insurance for eligible Team Members.
• 401(k) retirement savings plan with employer matching.
• Vacation, paid sick time, and holiday pay based on eligibility and applicable policy.
• Paid parental and bereavement leave for eligible Team Members.
• Tuition reimbursement opportunities after one year of employment, with prior approval.
• Confidential Team Member Assistance Program available from your first day.
• Team Member referral bonuses of up to $300 per successful referral, subject to program requirements.
• Growth pathways, internal promotion opportunities, and an inclusive, values-driven culture.
• Highgate Together support for Team Members in need.