Senior Living Resident Services Coordinator

nationalchurchresidences; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical & Rx

Dental & Vision

Life & ADD insurance

Disability coverage

Tuition reimbursement

Paid Time Off

Holidays

Retirement plan

Tuition assistance

Job summary

National Church Residences in Atlanta, GA is seeking Service Coordinators to join our senior housing community at Big Bethel Village. This full-time role supports residents by coordinating services, advocating for needs, and connecting residents with community resources to enhance quality of life.

The position involves liaising with agencies, developing a resource directory, organizing programs, and delivering reliable, customer-focused service.

Qualifications

• Bachelor's degree in social work or a related field preferred.
• Two or more years of experience delivering social services to elderly and/or family populations preferred.
• Working knowledge of supportive services and local community resources.
• Demonstrated ability to advocate, organize, problem-solve, and deliver measurable results for residents.

Responsibilities

• Demonstrates ability to advocate, organize, problem-solve, and provide results for the residents served
• Assume responsibility for coordinating programs and activities for residents
• Serve as a liaison to community agencies, network with community service providers, and seek out new services available to residents. Identify low-cost service providers and/or negotiate discounts.
• Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary
• Develop a Resource Directory that includes a listing of state and/or local service providers
• Sponsor educational events that include subjects relating to health care, agency support, life skills and referral sources.
• Provide quality customer service to all residents, addressing concerns and assisting with basic needs
• Assist residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling
• Monitor, document, and relay any feedback or concerns from residents and their families
• Manage relationships, both internally and externally exercising appropriate communication and interpersonal skills

Skills

Advocacy

Organization

Problem solving

Communication

Resident services

Education

Bachelor's degree in social work

Job description

National Church Residences in Atlanta, GA is seeking Service Coordinators to join our senior housing community at Big Bethel Village. This full-time role supports residents by coordinating services, advocating for needs, and connecting residents with community resources to enhance quality of life.

The position involves liaising with agencies, developing a resource directory, organizing programs, and delivering reliable, customer-focused service.