Senior Living Resident Engagement & Volunteer Lead

Sunrise Senior Living; Carlsbad (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

Disability Plans

Retirement Savings Plans

Employee Assistance Program / Discount

Paid time off

myFlexPay

Tuition Reimbursement

Discretionary and/or non-discretionary

Job summary

Sunrise Senior Living is seeking an Activities & Volunteer Coordinator to lead resident engagement, volunteer services, concierge operations, and customer experience programs. You will create connection, purpose, and well-being that drive resident and family satisfaction across neighborhoods, including memory care.

The role requires 2+ years of supervisory experience in relevant fields, strong organizational and communication skills, and experience with engagement tech.

Qualifications

• 2+ years leadership/supervisory experience in senior living, hospitality, recreation, or volunteer management.
• Proven ability to lead teams and manage multiple priorities.
• Strong organizational, communication, and event-planning skills.
• Experience with volunteer/engagement technology and reporting preferred.
• Sound judgment in a fast-paced environment.
• Passion for creating meaningful resident experiences.
• Valid driver's license, if required.

Responsibilities

• Plan, implement, and evaluate resident-centered engagement programs and events.
• Oversee activities, entertainment, and wellness programming across all neighborhoods, including memory care.
• Supervise team members, volunteers, and concierge staff.
• Recruit, onboard, train, and retain volunteers; build community partnerships.
• Track participation, satisfaction, and engagement metrics to improve programming.
• Manage engagement documentation, calendars, reporting, and technology platforms.
• Lead concierge operations, delivering exceptional experiences for residents, families, and visitors.
• Support budgeting, staffing, scheduling, and operational planning.
• Partner with Sales and Resident Care on move-ins and ongoing engagement.
• Ensure compliance with safety, regulatory, and Sunrise quality standards.

Job description

Sunrise Senior Living is seeking an Activities & Volunteer Coordinator to lead resident engagement, volunteer services, concierge operations, and customer experience programs. You will create connection, purpose, and well-being that drive resident and family satisfaction across neighborhoods, including memory care.

The role requires 2+ years of supervisory experience in relevant fields, strong organizational and communication skills, and experience with engagement tech.