Resident Engagement & Volunteer Programs Lead

Sunrise Senior Living; City of Long Beach (NY); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical, Dental, Vision Plans

Retirement Savings Plans

Paid time off (PTO)

Tuition Reimbursement

Employee Assistance Program

Job summary

Sunrise Senior Living in New York is seeking an Activities & Volunteer Coordinator to lead resident engagement, volunteer services, concierge operations, and customer experience programs—creating connection, purpose, and well‑being for residents and families.

You will supervise volunteers and staff, recruit and train volunteers, track engagement metrics, and collaborate with Sales and Resident Care on move‑ins and ongoing engagement while upholding Sunrise safety and quality standards.

Qualifications

• 2+ years leadership/supervisory experience in senior living, hospitality, recreation, or volunteer management.
• Ability to lead teams and manage multiple priorities in a fast-paced environment.
• Strong organizational, communication, and event-planning skills.

Responsibilities

• Plan, implement, and evaluate resident-centered engagement programs and events.
• Oversee activities, entertainment, and wellness programming across neighborhoods including memory care.
• Supervise team members, volunteers, and concierge staff.
• Recruit, onboard, train, and retain volunteers; build community partnerships.
• Track participation, satisfaction, and engagement metrics to improve programming.
• Manage engagement documentation, calendars, reporting, and technology platforms.
• Lead concierge operations, delivering exceptional experiences for residents, families, and visitors.
• Support budgeting, staffing, scheduling and operational planning.
• Partner with Sales and Resident Care on move-ins and ongoing engagement.
• Ensure compliance with safety, regulatory, and Sunrise quality standards.

Skills

Leadership experience

Team leadership

Event planning

Organizational skills

Communication skills

Volunteer management

Engagement technology

Tools

Volunteer management software

Reporting tools

Job description

Sunrise Senior Living in New York is seeking an Activities & Volunteer Coordinator to lead resident engagement, volunteer services, concierge operations, and customer experience programs—creating connection, purpose, and well‑being for residents and families.

You will supervise volunteers and staff, recruit and train volunteers, track engagement metrics, and collaborate with Sales and Resident Care on move‑ins and ongoing engagement while upholding Sunrise safety and quality standards.