Resident Engagement Lead — Volunteer Services

Sunrise Senior Living; Middletown Township (NJ); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

Job summary

Sunrise Senior Living is seeking an Activities & Volunteer Coordinator to lead resident engagement, volunteer services, concierge operations, and customer experience programs—creating connection, purpose, and well-being for residents and families.

You’ll plan and evaluate engagement programs, oversee activities across neighborhoods (including memory care), recruit and train volunteers, track participation, and collaborate with Sales on move-ins and ongoing engagement.

Qualifications

• 2+ years leadership/supervisory experience in senior living, hospitality, recreation, or volunteer management.
• Proven ability to lead teams and manage multiple priorities.
• Strong organizational, communication, and event-planning skills.
• Experience with volunteer/engagement technology and reporting preferred.
• Sound judgment in a fast-paced environment.
• Passion for creating meaningful resident experiences.

Responsibilities

• Plan, implement, and evaluate resident-centered engagement programs and events
• Oversee activities, entertainment, and wellness programming across all neighborhoods, including memory care
• Supervise team members, volunteers, and concierge staff
• Recruit, onboard, train, and retain volunteers; build community partnerships
• Track participation, satisfaction, and engagement metrics to improve programming
• Manage engagement documentation, calendars, reporting, and technology platforms
• Lead concierge operations, delivering exceptional experiences for residents, families, and visitors
• Support budgeting, staffing, scheduling, and operational planning
• Partner with Sales and Resident Care on move-ins and ongoing engagement
• Ensure compliance with safety, regulatory, and Sunrise quality standards

Skills

Leadership experience

Team leadership

Event planning

Volunteer management

Communication skills

Job description

Sunrise Senior Living is seeking an Activities & Volunteer Coordinator to lead resident engagement, volunteer services, concierge operations, and customer experience programs—creating connection, purpose, and well-being for residents and families.

You’ll plan and evaluate engagement programs, oversee activities across neighborhoods (including memory care), recruit and train volunteers, track participation, and collaborate with Sales on move-ins and ongoing engagement.