Resident Engagement & Volunteer Lead — Senior Living

Sunrise Senior Living; Wayne (NJ); Hybrid; USD 32,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and DIS

Retirement Savings Plans

Employee Assistant Program / Discount

Paid time off (PTO), sick time, and/or

myFlexPay to get paid within hours

Tuition Reimbursement

Job summary

Sunrise Senior Living in Wayne, NJ is seeking an Activities & Volunteer Coordinator to lead resident engagement, volunteer services, concierge operations, and customer experience programs—creating connection, purpose, and well-being that boost resident and family satisfaction.

This role requires 2+ years in leadership roles in senior living or related fields; strong organizational, communication, and event-planning skills; experience with volunteer management and engagement technology; and a

Qualifications

• 2+ years leadership/supervisory experience in senior living, hospitality, recreation, or volunteer management.
• Proven ability to lead teams and manage multiple priorities.
• Strong organizational, communication, and event‑planning skills.

Responsibilities

• Plan, implement, and evaluate resident-centered engagement programs and events.
• Oversee activities, entertainment, and wellness programming across neighborhoods, including memory care.
• Supervise team members, volunteers, and concierge staff.
• Recruit, onboard, train, and retain volunteers; build community partnerships.
• Track participation, satisfaction, and engagement metrics to improve programming.
• Manage engagement documentation, calendars, reporting, and technology platforms.
• Lead concierge operations, delivering exceptional experiences for residents, families, and visitors.
• Support budgeting, staffing, scheduling, and operational planning.
• Partner with Sales and Resident Care on move-ins and ongoing engagement.
• Ensure compliance with safety, regulatory, and Sunrise quality standards.

Skills

Leadership experience

Staff supervision

Organizational skills

Communication skills

Event planning

Volunteer management

Tools

Engagement software

Job description

Sunrise Senior Living in Wayne, NJ is seeking an Activities & Volunteer Coordinator to lead resident engagement, volunteer services, concierge operations, and customer experience programs—creating connection, purpose, and well-being that boost resident and family satisfaction.

This role requires 2+ years in leadership roles in senior living or related fields; strong organizational, communication, and event-planning skills; experience with volunteer management and engagement technology; and a