Resident Engagement Lead — Volunteer & Activities

Sunrise Senior Living; Beverly Hills (CA); On-site; USD 41,000 - 49,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life/Disability

Retirement Savings

PTO & holidays

myFlexPay

Tuition Reimbursement

Bonuses

Employee Assistance Program

Discount Program

Job summary

Sunrise Senior Living in Beverly Hills, CA, is seeking an Activities & Volunteer Coordinator to lead resident engagement and volunteer services across neighborhoods, including memory care. You’ll manage concierge operations, events, and partnerships, delivering meaningful experiences for residents and families.

The role requires 2+ years in leadership roles within senior living or related fields, strong planning and communication skills, and a focus on quality resident experiences.

Qualifications

• 2+ years of leadership/supervisory experience in senior living, hospitality, recreation, or volunteer management.
• Proven ability to lead teams and manage multiple priorities.
• Strong organizational, communication, and event-planning skills.
• Experience with volunteer/engagement technology and reporting preferred.
• Sound judgment in a fast-paced environment.
• Passion for creating meaningful resident experiences.
• Valid driver’s license, if required.

Responsibilities

• Plan, implement, and evaluate resident-centered engagement programs and events.
• Oversee activities, entertainment, and wellness programming across all neighborhoods, including memory care.
• Supervise team members, volunteers, and concierge staff.
• Recruit, onboard, train, and retain volunteers; build community partnerships.
• Track participation, satisfaction, and engagement metrics to improve programming.
• Manage engagement documentation, calendars, reporting, and technology platforms.
• Lead concierge operations, delivering exceptional experiences for residents, families, and visitors.
• Support budgeting, staffing, scheduling, and operational planning.
• Partner with Sales and Resident Care on move-ins and ongoing engagement.
• Ensure compliance with safety, regulatory, and Sunrise quality standards.

Skills

Leadership

Volunteer management

Event planning

Resident engagement

Job description

Sunrise Senior Living in Beverly Hills, CA, is seeking an Activities & Volunteer Coordinator to lead resident engagement and volunteer services across neighborhoods, including memory care. You’ll manage concierge operations, events, and partnerships, delivering meaningful experiences for residents and families.

The role requires 2+ years in leadership roles within senior living or related fields, strong planning and communication skills, and a focus on quality resident experiences.