Director of Independent and Supportive Living

Luther Manor; Wauwatosa (WI); On-site; USD 90,000 - 130,000; Full time

Job summary

Luther Manor in Wauwatosa, WI seeks a Manager FT to serve as Director of Independent & Supportive Living, overseeing Terrace Independent apartments and the RCAC program with floating licenses. Lead strategic operations, partnerships, and a high-performance work environment to support residents.

You will evaluate resident satisfaction, ensure quality standards in services and facility maintenance, and provide wellness and supportive services.

Qualifications

• Bachelor's degree required from an accredited university or college.
• 3+ years' management experience in a retirement community, older adult services, housing management, or operations/budget oversight.
• Excellent interpersonal, verbal, and written communication skills.
• Team player with a can-do attitude.
• Strong organizational skills and flexibility.
• Mobility to conduct tours and assist residents.
• Background check, pre-employment physical, TB test, and annual flu vaccination.

Responsibilities

• Provide strategic leadership and direct oversight of Terrace Independent residents' daily operations.
• Oversee clinical, operational, financial, and regulatory aspects for compliance with local, state, and federal regulations.
• Foster a positive, collaborative culture with accountability.
• Coordinate with Housekeeping, Maintenance, Nursing, and Dining to ensure service delivery and resident satisfaction.
• Analyze needs of Terrace residents and develop/wrap services to meet them.
• Measure resident satisfaction and ensure quality standards in direct services and facility maintenance.
• Coordinate with SLA team to ensure full occupancy and conduct tours as needed.
• Participate in budgeting and ensure fiscal accountability for expenditures and reporting.
• Plan innovative programming for older adults in independent living settings.
• Other duties as assigned.

Skills

Interpersonal skills

Verbal communication

Written communication

Team leadership

Education

Bachelor's degree in social science, health administration, or related field

Job description

Employee Type Manager FT

Contact information

• Name HR Team
• Email [e-mail]

The Director of Independent & Supportive Living has overall responsibility for the overall management of the Terrace independent apartments and the Residential Care Apartment Complex (RCAC) program with floating licenses serving Terrace residents. The Director is also responsible for providing strategic leadership, building internal and external partnerships and creating a productive work environment. This position will coordinate and collaborate with all functional teams within our campus to ensure the highest level of care and support for our residents of the Terrace, Luther Manor’s Independent Living apartments. The Director of Independent & Supportive Living will evaluate and assure resident satisfaction, attainment of quality standards in direct resident services and facility maintenance, and provide for wellness and supportive services for residents. This position is on call to handle emergency situations outside of normal business hours.

Essential Job Functions

• Provide strategic leadership and direct oversight of the daily operations of the Terrace Independent residents.
• Oversee clinical, operational, financial, and regulatory aspects of the program areas, ensuring compliance with all local, state, and federal regulations.
• Foster a positive, collaborative, and team-oriented culture that values respect, communication, and accountability.
• Collaborate with the department heads in Housekeeping, Maintenance, Nursing, and Dining Services to ensure coordinated service delivery and resident satisfaction and serve as on-site team leader for these areas.
• Analyze the hospitality, health, wellness, and supportive services needs of Terrace residents and develop and implement services to meet those needs.
• Measure and assure resident satisfaction for attainment of quality standards in direct resident services and consistent facility maintenance.
• Coordinate with the sales or Senior Living Advisor (SLA) team to ensure full occupancy. Conduct tours with potential residents/families when needed. Ensure completion of all provisional contracts and orientation with new residents.
• Participate in the budgeting process and assure fiscal accountability for budgeted expenditures, allocation, and reporting of funds.
• Plan and develop innovative programming and service models that will meet the needs of older adults in independent living settings.
• Other duties and projects as assigned.

Requirements

• Bachelor's degree in social science, health administration, or a related field from an accredited university or college.
• 3+ Years' experience in management with a retirement community, older adult services, housing management, and/or operations and budget oversight.
• Excellent interpersonal, verbal, and written communication skills are required to effectively and tactfully solve problems, remove barriers, and work with various people and personalities, including older adults, their family members, and professional peers.
• Team player with a "can do" attitude.
• Organizational skills that demonstrate the ability to be flexible and efficient.
• Mobility to conduct tours and assist residents in transfers or moves.
• All Luther Manor employees must satisfactorily pass a background check, and have a pre-employment physical, TB test, and receive the Flu Shot vaccination on a yearly basis (or produce relevant waiver.)

Supervision:

• Reports to the Chief Operating Officer
• Supervises all Terrace direct service staff.
• Serves as team leader for Terrace employees in Housekeeping, Nursing, Social Services, Maintenance, and Food Service Departments.