Senior Living Move-In & Community Engagement Specialist

Apploi; Rainbow Homes (FL); On-site; USD 48,000 - 64,000; Full time

Job summary

Apploi, at Cascades Delray, seeks a Community Market Specialist and Move In Coordinator to deliver a luxury senior living experience. You will manage move-in logistics, build partnerships with local senior resources, and drive market development to grow occupancy.

You will collaborate with multiple departments to ensure a seamless transition for new residents and a personalized welcome that reflects premium service standards.

Qualifications

• Minimum of 2 years of experience in senior living, hospitality, sales, marketing, customer service, or a related field.
• Senior living or Independent Living experience preferred.
• Experience with move-in coordination, senior living sales, community outreach, or referral development strongly preferred.
• Excellent verbal and written communication skills.
• Exceptional follow-up skills are required.
• Strong organizational and time-management abilities.
• Professional, polished, and welcoming demeanor.
• Proficiency with Microsoft Office and CRM or customer tracking systems preferred.

Responsibilities

• Coordinate the resident move-in process from deposit through move-in day.
• Serve as a key point of contact for prospective residents and families throughout the transition process.
• Maintain consistent communication and follow-up with residents and families to ensure a smooth and positive experience.
• Coordinate move-in schedules, apartment readiness, deliveries, furniture placement, transportation, and special requests.
• Collaborate with Housekeeping, Maintenance, Dining, Life Enrichment, Wellness, and other departments to ensure apartments and services are prepared before arrival.
• Ensure all necessary move-in paperwork and documentation are completed accurately and on time.
• Coordinate welcome materials and personalized touches for each new resident.
• Ensure residents and families receive a warm, professional, and personalized welcome on move-in day.
• Conduct post-move-in follow-up to ensure resident and family satisfaction.

Skills

Follow-up skills

Organizational skills

Customer service

Relationship-building

Networking

Tools

Microsoft Office

CRM systems

Job description

Apploi, at Cascades Delray, seeks a Community Market Specialist and Move In Coordinator to deliver a luxury senior living experience. You will manage move-in logistics, build partnerships with local senior resources, and drive market development to grow occupancy.

You will collaborate with multiple departments to ensure a seamless transition for new residents and a personalized welcome that reflects premium service standards.