Senior Living Move-In Concierge

Residences at Wellpoint; Owens Cross Roads (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flexible scheduling

Free medical insurance plan options

Medical, dental, and vision insurance

Paid training

Paid time off and holiday pay

Perfect attendance bonus

Employee referral bonus opportunities

Career growth and advancement

Job summary

Residences at Wellpoint is seeking a Move-In Coordinator to guide residents and families through the transition from reservation to residency in our senior living community. You will partner with Sales & Marketing and other departments to ensure a welcoming, smooth move-in.

The ideal candidate is organized, customer-focused, with experience in senior living, hospitality, or related fields, and capable of managing paperwork, scheduling, and documentation while delivering exceptional service.

Qualifications

• Previous senior living, hospitality, customer service, move-in coordination, admissions, or sales support experience preferred
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Compassionate and customer-service-focused attitude
• Ability to work independently and collaboratively in a fast-paced environment
• Strong attention to detail and follow-through
• Professional demeanor and positive attitude
• Experience with CRM or senior living software systems preferred

Responsibilities

• Coordinate the resident move-in process from reservation through move-in day
• Partner closely with Sales & Marketing, Nursing, Housekeeping, Dining, Maintenance, and other departments to ensure move-in readiness
• Communicate regularly with prospective residents and families throughout the transition process
• Ensure apartments and resident spaces are prepared prior to move-in
• Assist with move-in paperwork, scheduling, and documentation
• Help support occupancy growth and resident satisfaction goals
• Maintain strong attention to detail and follow-through during all move-in processes
• Build positive relationships with residents, families, and team members
• Support community tours, events, and sales initiatives as needed
• Help create a warm, welcoming, and hospitality-focused experience for all new residents

Skills

Organizational skills

Multitasking

Communication

Interpersonal skills

Customer service

Teamwork

Tools

CRM software

Senior living software

Job description

Residences at Wellpoint is seeking a Move-In Coordinator to guide residents and families through the transition from reservation to residency in our senior living community. You will partner with Sales & Marketing and other departments to ensure a welcoming, smooth move-in.

The ideal candidate is organized, customer-focused, with experience in senior living, hospitality, or related fields, and capable of managing paperwork, scheduling, and documentation while delivering exceptional service.