Senior Living Move in Coordinator and Community Market Specialist

Onyx Health Consulting; Rainbow Homes (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Onyx Health Consulting seeks a warm, highly organized Move-In Coordinator & Community Market Specialist for a luxury Senior Living community in Florida. You will manage the end-to-end move-in experience, build community relationships, and drive occupancy through outreach and events.

The role requires excellent communication, exceptional follow-up, and the ability to coordinate with multiple departments to ensure a seamless resident experience.

Qualifications

• Minimum of 2 years of experience in senior living, hospitality, sales, marketing, customer service, or a related field.
• Senior living or Independent Living experience preferred.
• Experience with move-in coordination, senior living sales, community outreach, or referral development strongly preferred.
• Excellent verbal and written communication skills.
• Exceptional follow-up skills are required.
• Strong organizational and time-management abilities.
• Excellent customer service and relationship-building skills.
• Ability to manage multiple priorities and meet deadlines.
• Professional, polished, and welcoming demeanor.
• Comfortable networking and developing relationships throughout the local community.
• Strong attention to detail and ability to follow through on commitments.
• Comfortable working independently and as part of a team.
• Proficiency with Microsoft Office and CRM or customer tracking systems preferred.

Responsibilities

• Coordinate the resident move-in process from deposit through move-in day.
• Serve as a key contact for prospective residents and families through transition.
• Maintain communication and follow-up to ensure a smooth experience.
• Coordinate move-in schedules, apartment readiness, deliveries, furniture placement, transportation, and special requests.
• Collaborate with Housekeeping, Maintenance, Dining, Life Enrichment, Wellness, and other departments to ensure apartments and services are prepared before arrival.
• Ensure all move-in paperwork and documentation are completed accurately and on time.
• Coordinate welcome materials and personalized touches for each new resident.
• Ensure residents and families receive a warm, professional, and personalized welcome on move-in day.
• Conduct post-move-in follow-up to ensure resident and family satisfaction.
• Identify and communicate any concerns or service needs to the appropriate department.
• Maintain accurate move-in calendars, tracking reports, prospect information, and follow-up records.

Skills

Customer service

Communication

Multitasking

Relationship building

Hospitality

Tools

Microsoft Office

CRM

Job description

Senior Living Move-In Coordinator & Community Market Specialist

Position Overview

Our luxury Independent Living & Senior Living Community is seeking a warm, highly organized, and relationship-focused Move-In Coordinator & Community Market Specialist to support our growing community.

This position is responsible for creating a seamless and exceptional experience for prospective residents and their families from the initial inquiry through move-in and beyond. The role will also focus on developing strong community resources and support move-in process.

Must be flexible, highly organized, proactive, and passionate about senior living, with excellent follow-up skills and a genuine commitment to providing outstanding customer service.

Key Responsibilities

• Coordinate the resident move-in process from deposit through move-in day.
• Serve as a key point of contact for prospective residents and families throughout the transition process.
• Maintain consistent communication and follow-up with residents and families to ensure a smooth and positive experience.
• Coordinate move-in schedules, apartment readiness, deliveries, furniture placement, transportation, and special requests.
• Collaborate with Housekeeping, Maintenance, Dining, Life Enrichment, Wellness, and other departments to ensure apartments and services are prepared before arrival.
• Ensure all necessary move-in paperwork and documentation are completed accurately and on time.
• Coordinate welcome materials and personalized touches for each new resident.
• Ensure residents and families receive a warm, professional, and personalized welcome on move-in day.
• Conduct post-move-in follow-up to ensure resident and family satisfaction.
• Identify and communicate any concerns or service needs to the appropriate department.
• Maintain accurate move-in calendars, tracking reports, prospect information, and follow-up records.

Community Marketing & Market Development

• Develop and maintain relationships with local senior organizations, businesses, healthcare professionals, professional service providers, churches, civic organizations, and other community resources.
• Identify new opportunities to increase awareness of the community within the local senior living market.
• Build and maintain a strong network of referral and community partners.
• Participate in networking events, senior fairs, community events, educational programs, and professional meetings.
• Represent the community with professionalism, enthusiasm, and a luxury hospitality mindset.
• Assist with planning and coordinating community events, open houses, resident events, educational programs, and marketing activities.
• Create opportunities to introduce prospective residents, families, and professional partners to the community.
• Maintain regular contact and follow-up with referral sources and community partners.
• Track outreach activity, referrals, tours, prospects, deposits, and move-ins.
• Provide regular updates regarding market activity, community relationships, and prospective resident activity.

Sales & Prospect Follow-Up

• Respond promptly and professionally to inquiries from prospective residents and families.
• Assist with scheduling and conducting community tours.
• Provide an engaging and informative introduction to the community, lifestyle, amenities, services, and programs.
• Maintain timely and consistent follow-up with all prospects and families.
• Assist the Sales/Marketing team in moving prospects through the decision-making process.
• Maintain accurate prospect records and follow-up activities.
• Communicate prospect needs, preferences, and concerns to the appropriate team members.
• Support the sales team with deposits, move-in preparation, appointments, events, and other activities that support occupancy.
• Ensure every prospective resident receives a personalized and memorable experience.

Customer Service & Resident Experience

• Deliver exceptional customer service to prospective residents, current residents, families, and guests.
• Create a welcoming, professional, and personalized experience that reflects the standards of a luxury senior living community.
• Build trusting relationships with residents and families.
• Respond to questions and concerns promptly and professionally.
• Maintain confidentiality and professionalism when handling resident and family information.
• Work collaboratively with all departments to ensure an outstanding resident experience.
• Demonstrate empathy, patience, and genuine interest in the needs and preferences of seniors and their families.

Qualifications & Experience

• Minimum of 2 years of experience in senior living, hospitality, sales, marketing, customer service, or a related field.
• Senior living or Independent Living experience preferred.
• Experience with move-in coordination, senior living sales, community outreach, or referral development strongly preferred.
• Excellent verbal and written communication skills.
• Exceptional follow-up skills are required.
• Strong organizational and time-management abilities.
• Excellent customer service and relationship-building skills.
• Ability to manage multiple priorities and meet deadlines.
• Professional, polished, and welcoming demeanor.
• Comfortable networking and developing relationships throughout the local community.
• Strong attention to detail and ability to follow through on commitments.
• Comfortable working independently and as part of a team.
• Proficiency with Microsoft Office and CRM or customer tracking systems preferred.

Work Environment

This position works primarily within a luxury Senior Living & Independent Living Community and requires regular interaction with residents, families, prospective residents, guests, vendors, and community partners.

The position may require:

• Walking throughout the community and visiting various resident and common areas.
• Participation in community events and off-site networking activities.
• Occasional evening or weekend availability for special events or resident activities.
• Flexibility to respond to changing community and resident needs.
• Extended periods of computer and telephone use.

Requirements: Employment is contingent upon the successful completion of a Florida AHCA Level 2 background screening in accordance with state regulations. For additional information, please visit: https://info.flclearinghouse.com

If you are passionate about senior living, have exceptional follow-up and customer service skills, enjoy connecting with people, and want to be part of a beautiful, growing Independent Living community, we would love to meet you.