Senior Living Hospitality Leader (Dining & Concierge)

Cogir Senior Living; Matthews (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Early access to paycheck

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid vacation

Sick leave

401K with company match

Free meals at work

Employee Assistance Program

Referral program

Job summary

Cogir Senior Living is seeking a Hospitality Manager to oversee resident-facing areas, including reception, dining services, and housekeeping. The role partners with the Executive Director to ensure service excellence and a welcoming environment for residents and families.

The position requires leadership, strong communication, and the ability to manage multiple tasks in a fast-paced setting while complying with safety regulations and Cogir standards.

Qualifications

• A High School Diploma or equivalent is required.
• An associate or bachelor's degree in hospitality, business, or a related field is preferred.
• Food Handler Card/Serve Safe (or ability to obtain) with an understanding of kitchen and dining sanitation and food codes.

Responsibilities

• Serve as the on-site executive, assisting with overall operations and acting as the main contact for staff, residents, prospects, community organizations, government agencies, and the public.
• Provide leadership for staff and residents, proactively solving problems and addressing issues as they arise.
• Assist with maintaining departmental policies, procedures, and licenses in compliance with company, federal, state, and local regulations.
• Supervise, direct, and motivate concierge, housekeeping, and dining staff, ensuring proper training, and maintaining high morale.
• Oversee dining room services to ensure residents experience the highest level of customer service and resident satisfaction.
• Assist with various housekeeping and waitstaff duties as needed.
• Foster an atmosphere of stability that supports the personal dignity of residents.
• Assist in maintaining buildings, grounds, and property through regular inspections and preventative maintenance programs.
• Actively participate in on-site sales activities, including tours for prospective residents and special events.
• Manage front desk operations and answer phones as needed.
• Be flexible and willing to step into various roles within the community when necessary.
• Ensure compliance with local health department regulations and Cogir Senior Living standards.

Skills

Interpersonal skills

Communication skills

Leadership

Team management

Customer service

Problem solving

Detail-oriented

Flexible/adaptable

Microsoft Office

Education

High School Diploma or equivalent

Associate or Bachelor's degree in hospitality or related field

Tools

Excel

Word

Outlook

Job description

Cogir Senior Living is seeking a Hospitality Manager to oversee resident-facing areas, including reception, dining services, and housekeeping. The role partners with the Executive Director to ensure service excellence and a welcoming environment for residents and families.

The position requires leadership, strong communication, and the ability to manage multiple tasks in a fast-paced setting while complying with safety regulations and Cogir standards.