Senior Living Front Desk & Guest Experience Lead

Sonida Senior Living; Cincinnati (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401k with company match

PTO from day one

Paid training

Employee Assistance Program

FSA / Dependent Care

Job summary

The Wellington at North Bend Crossing, a Sonida Senior Living community in Cincinnati, OH, is seeking a dedicated Receptionist to serve as the first point of contact for residents and guests. This on-site, full-time position offers comprehensive benefits and opportunities to learn advanced care technology.

You will greet visitors, answer calls, manage mail, coordinate express deliveries, and help resolve questions, contributing to a warm, organized community experience.

Qualifications

• Enjoy providing exceptional customer service and care to our senior residents
• Appreciate the value of being a dependable & responsible member of greater team

Responsibilities

• Answers telephone and directs the caller to the appropriate individual. Also, provides information such as community address, directions to the community location, community fax numbers, company website, and other related information
• Greets and directs visitors to the community
• Receives, sorts, and forwards incoming mail
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Resolving customer questions and concerns

Skills

Customer service

Job description

The Wellington at North Bend Crossing, a Sonida Senior Living community in Cincinnati, OH, is seeking a dedicated Receptionist to serve as the first point of contact for residents and guests. This on-site, full-time position offers comprehensive benefits and opportunities to learn advanced care technology.

You will greet visitors, answer calls, manage mail, coordinate express deliveries, and help resolve questions, contributing to a warm, organized community experience.