Senior Living Front Desk Concierge (Per Diem)

The Arbors and The Ivy Assisted Living Communities; Westfield (MA); Sur place; USD 21 000 - 30 000; Temps partiel

Avantages offerts par ce poste

PTO

Health Insurance

Dental Insurance

Life Insurance

Short & Long-Term Disability Insurance

Health Care FSA

Dependent Care FSA

Paid Holidays / Floating Holiday

Pet Health Insurance Programs

Employee Assistance Plans

Retirement Account Assistance

Employee Appreciation Programs

Résumé du poste

The Arbors/Ivy team in Westfield, MA seeks a per diem Receptionist to greet residents and visitors with warmth, manage calls, and coordinate daily front-desk tasks. This role emphasizes compassion for seniors, strong communication, and the ability to stay organized during busy periods.

You will be the first impression, balancing hospitality with efficiency while supporting events and resident services within our community.

Qualifications

• Previous receptionist experience is required.
• Experience with or sensitivity to elders and/or disabled individuals.
• Must be at least 16 years old.
• Must genuinely enjoy interacting with seniors, families, and the public.
• Strong attention to detail and ability to multitask.
• Professional communication skills with a warm, confident presence.

Responsabilités

• Serve as a welcoming, informed, and professional presence in the lobby.
• Greet residents, families, and guests with warmth and respect.
• Answer and direct incoming calls accurately and efficiently.
• Monitor lobby activity and maintain a calm, orderly environment.
• Record and relay messages with high attention to detail.
• Assist residents with scheduling services and coordinating requests.
• Support resident activities and events in lobby areas.
• Maintain and update resident directories and office documentation.
• Handle emergency situations calmly and appropriately.
• Support the team with a “whatever it takes” attitude.

Connaissances

Receptionist experience

Customer service

Communication skills

Multitasking

Friendly demeanor

Description du poste

The Arbors/Ivy team in Westfield, MA seeks a per diem Receptionist to greet residents and visitors with warmth, manage calls, and coordinate daily front-desk tasks. This role emphasizes compassion for seniors, strong communication, and the ability to stay organized during busy periods.

You will be the first impression, balancing hospitality with efficiency while supporting events and resident services within our community.