Senior Living Front Desk Concierge

Arbors at Westfield; Westfield (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

PTO

Health Insurance

Dental Insurance

Life Insurance

Short & Long-Term Disability Insurance

Health Care FSA

Dependent Care FSA

Paid Holidays / Floating Holiday

Pet Health Insurance Programs

Employee Assistance Plans

Retirement Account Assistance

Employee Appreciation Programs

Job summary

Arbors at Westfield, located in Westfield, MA, seeks a friendly Receptionist to be the face of the community. This per diem role offers weekend coverage and occasional evenings. Shifts include 4:30pm–8pm, 8am–2pm, or 2pm–8pm.

You will greet residents, families, and guests with warmth, handle calls, and manage front-desk tasks to keep operations smooth. We value hospitality, reliability, and a calm, detail-oriented presence.

Qualifications

• Previous receptionist experience required.
• Experience with or sensitivity to elders and/or disabled individuals.
• Must be at least 16 years old.
• Must genuinely enjoy interacting with seniors, families, and the public.
• Strong attention to detail and ability to multitask.
• Professional communication skills with warm, confident presence.

Responsibilities

• Serve as a welcoming, informed, and professional presence in the lobby.
• Greet residents, families, and guests with genuine warmth and respect.
• Answer and direct incoming calls accurately and efficiently.
• Monitor lobby activity and maintain a calm, orderly environment.
• Record and relay messages with high attention to detail.
• Assist residents with scheduling services and coordinating requests.
• Support resident activities and events in lobby areas.
• Maintain and update resident directories and office documentation.
• Handle emergency situations calmly and appropriately.
• Support the team with a “whatever it takes” attitude.

Skills

Customer service

Communication skills

Multitasking

Professional demeanor

Job description

Arbors at Westfield, located in Westfield, MA, seeks a friendly Receptionist to be the face of the community. This per diem role offers weekend coverage and occasional evenings. Shifts include 4:30pm–8pm, 8am–2pm, or 2pm–8pm.

You will greet residents, families, and guests with warmth, handle calls, and manage front-desk tasks to keep operations smooth. We value hospitality, reliability, and a calm, detail-oriented presence.