Senior Living Front Desk Concierge - Flexible Schedule

Epic Healthcare; Chula Vista (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Beautiful work environment

Competitive wages and benefits package

Flexible schedule

Paid time off

Overtime pay

Monthly phone stipend

Job summary

Pacific Pointe Senior Apartments in Chula Vista is hiring a Front Desk Concierge to welcome residents and visitors, answer phones, coordinate deliveries, and arrange guest room reservations with a professional, friendly approach.

The role involves maintaining a daily resident log, assisting with scheduling doctor appointments, providing information for billing, and supporting a safe, collaborative community; there is opportunity for growth within a caring organization.

Qualifications

• High school diploma preferred.
• Previous Concierge experience is a plus.
• No felony conviction relevant to the role.
• 18+ years of age.
• Basic reading and writing in English required.
• Familiar with Word, Excel, Outlook and general office equipment.

Responsibilities

• Support the mission, vision, and culture of the organization through positive communication.
• Contribute to Community relationships by demonstrating cooperation and professional conduct with residents, families, associates, physicians, pharmacies and other vendors or persons.
• Contribute to team effort by being flexible in work assignments; by taking initiative, providing support, and by understanding how this position affects and compliments all other Community positions.
• Able to maintain work pace appropriate to given workload. Perform activities on schedule while maintaining regular attendance and punctuality.
• Answer phones, take messages and transfer calls.
• Greet arriving guests in a professional and friendly manner.
• Answer residents needs and requests.
• Maintain a daily resident log and resident emergency information.
• Answer emergency responder and fire alarm systems and take appropriate emergency steps.
• Schedule residents doctor appointments and activities as necessary.
• Provide information to business office for billing.
• Give directions and disseminate information as directed.
• Distribute written communications.
• Accept and sign for deliveries (mail, prescriptions, etc.).
• Coordinate guest room reservations as applicable.
• Respond appropriately to changes in the work setting.
• Perform other related assignments as required.
• Be familiar with Oxford Health Group Policies & Procedures Manual and Oxford Associate Handbook.
• Act on constructive feedback by listening to supervisor(s), customers and peers and use it to improve performance.
• Maintain resident, employee, and community confidentiality.
• Respect Residents Rights.
• Demonstrate positive attitude and ability to work well with all people, particularly the elderly.
• Promote positive work environment that emphasizes teamwork.
• Demonstrate willingness to help other staff whenever needed.
• Follow all front desk policies concerning tracking of residents.

Skills

Communication skills

Computer literacy

English proficiency

Office equipment

Education

High school diploma

Tools

Word

Excel

Outlook

Telephone

Copy machine

Fax machine

Job description

Pacific Pointe Senior Apartments in Chula Vista is hiring a Front Desk Concierge to welcome residents and visitors, answer phones, coordinate deliveries, and arrange guest room reservations with a professional, friendly approach.

The role involves maintaining a daily resident log, assisting with scheduling doctor appointments, providing information for billing, and supporting a safe, collaborative community; there is opportunity for growth within a caring organization.