Facilities Operations Coordinator: Move-Ins & Service

National Lutheran Communities & Services; Rockville (MD); On-site; USD 52,000 - 69,000; Full time

Benefits offered by this job

PTO 5 weeks

403(b) retirement plan

Medical, dental, vision insurance

Life and disability coverage

Professional development & tuition

Wellness programs

Discounted meals

Pet insurance

Job summary

National Lutheran Communities & Services is seeking a highly organized Facilities Coordinator to support daily operations of the Facilities Department at The Village at Rockville. This role emphasizes customer service, efficiency, and attention to detail in a fast-paced environment.

You will manage WorxHub, assist with budgeting and reports, coordinate move-ins/outs, and serve as the main contact for residents and vendors.

Qualifications

• High school diploma or equivalent; some college preferred.
• Minimum of two years of experience in a similar role.
• Experience with WorxHub or similar facility management software.
• Strong Microsoft Office, organizational, and multitasking skills.
• Excellent communication and customer service abilities.
• Strong attention to detail, data entry, and reporting skills.
• Ability to work independently and effectively in a fast-paced environment.

Responsibilities

• Manage and maintain the WorxHub work order system, ensuring requests are entered, assigned, tracked, and completed efficiently.
• Support Maintenance and Environmental Services teams by monitoring work order activity and generating reports.
• Provide administrative and operational support, including maintaining records, preparing reports, and managing department processes.
• Coordinate move-ins, move-outs, and unit renovations in partnership with internal teams and vendors.
• Serve as a key point of contact for residents, team members, and vendors, delivering professional and responsive service.
• Assist with department budgeting, reporting, and quality assurance initiatives.

Skills

Customer service

Communication

Multitasking

Organizational skills

Data entry

Reporting

Independent work

Microsoft Office

Education

High school diploma or equivalent

Tools

WorxHub

Job description

National Lutheran Communities & Services is seeking a highly organized Facilities Coordinator to support daily operations of the Facilities Department at The Village at Rockville. This role emphasizes customer service, efficiency, and attention to detail in a fast-paced environment.

You will manage WorxHub, assist with budgeting and reports, coordinate move-ins/outs, and serve as the main contact for residents and vendors.