Senior Living Concierge & Resident Experience Specialist

ALG Senior; Southport (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Professional development

Life insurance

Employee Assistance Program

Job summary

The Landings of Oak Island is seeking a dedicated Concierge to assist residents and visitors, ensuring a high level of service and a welcoming environment within the community.

Responsibilities include greeting residents and guests, arranging transportation, coordinating reservations, and serving as a central communication hub for events and notices. The role emphasizes outstanding customer service, safety, and light administrative duties.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or concierge experience preferred.
• Exceptional communication and interpersonal abilities.
• Able to multitask and prioritize effectively.
• Compassion for seniors and a caring demeanor.
• Professional appearance and demeanor.
• Proficiency with office equipment and Microsoft Office.
• Strong problem-solving and conflict-resolution skills.

Responsibilities

• Greet residents, families, and visitors with warmth and assist with inquiries.
• Arrange transportation, reservations, and errands as needed.
• Serve as a central communication hub for events and notices.
• Provide high-level customer service to ensure residents feel valued.
• Perform light administrative duties and check-in/check-out processes.
• Assist in coordinating community events and activities.
• Address concerns promptly and professionally.
• Support safety and security procedures in the community.

Skills

Strong communication

Interpersonal skills

Organizational skills

Multi-tasking

Compassion for elderly

Professional appearance

Microsoft Office

Problem-solving

Education

High school diploma or equivalent

Job description

The Landings of Oak Island is seeking a dedicated Concierge to assist residents and visitors, ensuring a high level of service and a welcoming environment within the community.

Responsibilities include greeting residents and guests, arranging transportation, coordinating reservations, and serving as a central communication hub for events and notices. The role emphasizes outstanding customer service, safety, and light administrative duties.