Concierge

ALG Senior; Southport (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Professional development

Life insurance

Employee Assistance Program

Job summary

The Landings of Oak Island is seeking a dedicated Concierge to assist residents and visitors, ensuring a high level of service and a welcoming environment within the community.

Responsibilities include greeting residents and guests, arranging transportation, coordinating reservations, and serving as a central communication hub for events and notices. The role emphasizes outstanding customer service, safety, and light administrative duties.

Qualifications

• High school diploma or equivalent required.
• Prior customer service or concierge experience preferred.
• Exceptional communication and interpersonal abilities.
• Able to multitask and prioritize effectively.
• Compassion for seniors and a caring demeanor.
• Professional appearance and demeanor.
• Proficiency with office equipment and Microsoft Office.
• Strong problem-solving and conflict-resolution skills.

Responsibilities

• Greet residents, families, and visitors with warmth and assist with inquiries.
• Arrange transportation, reservations, and errands as needed.
• Serve as a central communication hub for events and notices.
• Provide high-level customer service to ensure residents feel valued.
• Perform light administrative duties and check-in/check-out processes.
• Assist in coordinating community events and activities.
• Address concerns promptly and professionally.
• Support safety and security procedures in the community.

Skills

Strong communication

Interpersonal skills

Organizational skills

Multi-tasking

Compassion for elderly

Professional appearance

Microsoft Office

Problem-solving

Education

High school diploma or equivalent

Job description

Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors?

The Landings of Oak Island is seeking a dedicated Concierge to assist residents and visitors at The Landings of Oak Island, ensuring a high level of service and enhancing the overall experience for everyone in our community.

Why Join The Landings of Oak Island?

At The Landings of Oak Island, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer:

• Competitive pay rates
• Comprehensive health, dental, and vision insurance
• Paid time off and holidays
• Ongoing professional development opportunities
• Company-paid life insurance
• Company-paid Employee Assistance Program

Essential Duties and Responsibilities:

• Resident & Visitor Services: Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Concierge Support: Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Communication Hub: Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
• Customer Service Excellence: Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.
• Administrative Tasks: Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.
• Event Coordination: Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
• Problem Resolution: Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
• Safety & Security: Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

Qualifications:

• High school diploma or equivalent (required)
• Previous customer service or concierge experience (preferred)Strong communication, interpersonal, and organizational skills
• Ability to manage multiple tasks simultaneously and prioritize effectively
• Compassion for and a desire to work with the elderly
• Professional appearance and demeanor
• Proficiency with office equipment and software, including Microsoft Office Suite
• Strong problem-solving and conflict resolution skills