Concierge (Part time)

Solera Senior Living; Raleigh (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Immediate pay access — no more waiting

Tuition reimbursement

Comprehensive medical benefits

Dental, vision, life, and disability保险

401(k) retirement plan with company 受

Paid holidays and PTO

EAP

Employee discount programs

Team-oriented culture

Job summary

Solera Senior Living in Raleigh is seeking a compassionate Concierge to welcome guests, support residents, and assist with administrative needs. You will set the tone for hospitality and service excellence at The Willows at Raleigh, working Thursday–Saturday 2pm–10pm.

This role emphasizes friendly interactions, efficient clerical support, and collaboration with other departments in a team-oriented environment. Experience in customer service is preferred.

Qualifications

• Previous customer service or receptionist experience preferred.
• Strong interpersonal and communication skills (written and verbal).
• Proficiency in office equipment and software (computer, phone system, copier, etc.).
• Compassionate, patient, and able to stay calm under pressure in a busy environment.
• Excellent organizational skills with ability to prioritize tasks and meet deadlines.

Responsibilities

• Greet residents, families, and visitors, creating a warm, professional impression.
• Answer phones promptly with proper greeting and route calls/messages as needed.
• Sort and distribute mail to appropriate departments.
• Provide clerical support, including typing, filing, data entry, and handling correspondence.
• Escort visitors or residents to suites or community areas.
• Maintain accurate referral, mailing list, and customer information databases.
• Assist with move-in process and ensure documentation is complete.
• Support events with setup and teardown as needed.
• Uphold confidentiality and Solera policies and standards.

Skills

Customer service

Receptionist experience

Interpersonal skills

Organizational skills

Professional communication

Tools

Computer

Phone system

Copier

Job description

Concierge

Love to make a difference in the lives of seniors?

At Solera Senior Living, we are guided by our Core Values—Compassion, Communication, Commitment, and Creativity—which shape how we care for residents, support families, and work together as a team. We’re looking for compassionate, service-driven individuals to be the first smiling face our residents and guests see every day. If you’re passionate about hospitality, connection, and making every interaction meaningful, we’d love for you to join our team!

What Solera Offers You

• A growing company with opportunities for career advancement
• Immediate pay access — no more waiting for payday
• Tuition reimbursement to support your professional growth
• Comprehensive medical benefits with discounted gym memberships
• Dental, vision, life, and disability insurance
• 401(k) retirement plan with company match
• Paid holidays and paid time off
• Employee Assistance Program (EAP)
• Perks and employee discount programs
• Supportive, team-oriented workplace culture

Position Summary

As the Concierge, you’ll serve as the hub of the community. Welcoming guests, supporting residents, and assisting with administrative needs. Your role is key in setting the tone for hospitality and service excellence at the Willows at Raleigh.

Shift available: Thursday-Friday-Saturday 2pm-10pm

Concierge Key Responsibilities include:

• Greet residents, families, and visitors, creating a warm and professional first impression
• Answer phones promptly with proper community greeting and route calls/messages as needed
• Sort and distribute mail to appropriate departments
• Provide clerical support, including typing, filing, data entry, and handling correspondence
• Escort visitors, residents, or families as needed to suites or community areas
• Maintain accurate referral, mailing list, and customer information databases
• Assist with the move-in process, ensuring all documentation and steps are completed accurately
• Support special events with setup and tear down as needed
• Uphold confidentiality, resident rights, and Solera’s policies and standards
• Promote a safe and secure environment for residents, guests, and team members
• Collaborate with other departments and foster a positive, team-oriented environment
• Perform other duties as assigned by the Director of Community Development

Concierge Qualifications

• Previous customer service or receptionist experience preferred
• Strong interpersonal and communication skills (both written and verbal)
• Proficiency in office equipment and software (computer, phone system, copier, etc.)
• Compassionate, patient, and able to remain calm under pressure in a busy environment
• Excellent organizational skills with ability to prioritize tasks and meet deadlines
• Ability to maintain professionalism and courtesy in all interactions
• Knowledge of resident rights and confidentiality practices (training provided)
• Friendly, approachable, and team-oriented with genuine care for seniors
• Annual flu vaccine required (medical/religious exemptions accepted)

At the Willows, we’ve partnered with Candid, an AI-powered virtual interviewer, to make the first step in our hiring process simple, convenient, and engaging for all candidates.

Solera Senior Living is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

All offers of employment are contingent upon the successful completion of a background check.