Senior Living Concierge: Guest Services & Events

The-Viridian; New Bern (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Vision insurance

Paid time off

Holidays

Professional development

Life insurance

Employee assistance program

Job summary

The Viridian is seeking a friendly and professional Concierge to welcome residents, families, and visitors, assisting with inquiries, directions, and requests to ensure a positive experience within our community.

Responsibilities include arranging transportation, coordinating reservations, acting as a central communications hub, and performing light administrative tasks while maintaining the highest standards of customer service and safety.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or concierge experience preferred.
• Strong communication, interpersonal, and organizational skills.
• Ability to manage multiple tasks simultaneously and prioritize effectively.
• Compassion for and a desire to work with the elderly.
• Professional appearance and demeanor.
• Proficiency with office equipment and software, including Microsoft Office Suite.
• Strong problem-solving and conflict resolution skills.

Responsibilities

• Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
• Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
• Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
• Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.
• Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.
• Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
• Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
• Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.

Skills

Customer service

Communication

Organizational skills

Multitasking

Professional appearance

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

The Viridian is seeking a friendly and professional Concierge to welcome residents, families, and visitors, assisting with inquiries, directions, and requests to ensure a positive experience within our community.

Responsibilities include arranging transportation, coordinating reservations, acting as a central communications hub, and performing light administrative tasks while maintaining the highest standards of customer service and safety.