Senior Living Concierge & Guest Services

Ivy Park at Otay Ranch; Hayward (CA); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation and holidays

Complimentary Meals

Company Paid Life Insurance

401(k) with company match

Employee Assistance Program

LifeMart discount

Job summary

Ivy Park at Hayward is seeking a Concierge to greet visitors, handle resident requests, arrange tours, and provide clerical support aligned with our mission. The role emphasizes exceptional service to residents, families, and staff in a senior living community.

The position requires 18+ years old, a high school diploma, and strong communication skills. Proficiency in MS Office and prior hospitality experience are preferred, with background checks and health screenings required.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two years in hospitality or senior living.
• Proficient in MS Office (Word, Excel).
• Strong written and verbal communication.
• Background check and health screening required.
• May require vaccination and PPE per guidelines.

Responsibilities

• Provide residents, guests, and visitors with exceptional customer service.
• Answer telephones and direct calls professionally.
• Monitor Emergency Alert System and respond promptly.
• Manage business center and mail handling.
• Maintain a safe and secure environment following safety standards.
• Encourage teamwork across departments.

Skills

Customer service

Communication

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

Ivy Park at Hayward is seeking a Concierge to greet visitors, handle resident requests, arrange tours, and provide clerical support aligned with our mission. The role emphasizes exceptional service to residents, families, and staff in a senior living community.

The position requires 18+ years old, a high school diploma, and strong communication skills. Proficiency in MS Office and prior hospitality experience are preferred, with background checks and health screenings required.