Senior Living Concierge - Guest Experience & Tours

Ivy Park at Otay Ranch; East Honolulu (HI); On-site; USD 23,000 - 25,000; Part time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, Hol-

Complimentary Meals

Company Paid Life Insurance

Team Member Discount Program (LifeMart

401(k) Savings Plan with Company Match

Recognition Programs

Student Loan Refinancing

Pet Insurance

Employee Assistance Program

Job summary

IVY AT HAWAII KAI is seeking a part-time Concierge to greet visitors, handle resident requests, arrange tours, answer a multi-line phone, and provide clerical support. On-site role offering opportunities to assist residents and families with high-quality customer service in a welcoming senior living community.

Requirements include 18+ years old, a high school diploma, PC proficiency, and strong communication skills. Candidates must pass background checks and health screenings per policy.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
• Vaccination/testing requirements per regulatory guidelines.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Skills

Customer service

MS Office

Communication

Education

High school diploma

Tools

MS Office

Job description

IVY AT HAWAII KAI is seeking a part-time Concierge to greet visitors, handle resident requests, arrange tours, answer a multi-line phone, and provide clerical support. On-site role offering opportunities to assist residents and families with high-quality customer service in a welcoming senior living community.

Requirements include 18+ years old, a high school diploma, PC proficiency, and strong communication skills. Candidates must pass background checks and health screenings per policy.