Senior Living Concierge: Guest & Resident Experience

Oakmont Senior Living; Dana Point (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, HOL

Complimentary Meals

Bonus Opportunities

Company Paid Life Insurance

Team Member Discount Program (LifeMart

401(k) Savings Plan with Company Match

Recognition Programs

Student Loan Refinancing

Pet Insurance

Employee Assistance Program

Emergency Financial Assistance

Job summary

Oakmont Management Group in Irvine, California, is seeking a Concierge for Sea Bluffs Ivy Signature Living in Dana Point to greet visitors, fulfill resident requests, arrange tours, answer a multi-line phone, and provide clerical support in line with our mission and values.

The position offers a pay range of $19.00–$21.00 per hour DOE, with benefits for eligible team members. Applicants should be 18+, hold a high school diploma, and demonstrate strong customer service and basic MS Office skills.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two years of experience in a hospitality setting or prior senior living community.
• Excellent customer service skills.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests.
• Oakmont Management Group may require vaccination, daily screening, surveillance testing, and PPE per regulatory guidelines.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Skills

Customer service

Written and verbal communication

Computer skills

Education

High school diploma or equivalent

Tools

MS Office (Word/Excel)

Job description

Oakmont Management Group in Irvine, California, is seeking a Concierge for Sea Bluffs Ivy Signature Living in Dana Point to greet visitors, fulfill resident requests, arrange tours, answer a multi-line phone, and provide clerical support in line with our mission and values.

The position offers a pay range of $19.00–$21.00 per hour DOE, with benefits for eligible team members. Applicants should be 18+, hold a high school diploma, and demonstrate strong customer service and basic MS Office skills.