Resident Experience Concierge — Senior Living

Ivy Living; California (MO); Presencial; USD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Dental benefits

Vision benefits

Vacation & holidays

Complimentary meals

Company paid life insurance

401(k) with company match

Recognition programs

Student loan refinancing

Pet insurance

Employee assistance program

Descripción de la vacante

The Oakmont Management Group team seeks a Concierge for its California communities to warmly greet visitors, fulfill resident requests, arrange tours, answer a multi-line phone, and provide essential clerical support aligned with our mission and values.

Responsibilities include delivering exceptional service to residents, guests, and staff, handling calls professionally, and maintaining a safe environment while promoting teamwork across departments. The role supports a culture of care.

Formación

• Must be at least 18 years old.
• High school diploma or equivalent.
• Prefer two years in hospitality or senior living.
• Proficient in MS Office programs (Word, Excel, etc.).
• Written and verbal skills to interact with employees, supervisors, physicians, residents, and families.
• Must pass Criminal Background check and Health Screening tests (including TB).
• Vaccination and PPE requirements may apply per regulatory guidelines.

Responsabilidades

• Provide residents, guests, and visitors with exceptional customer service.
• Answer telephones and direct calls professionally.
• Monitor Emergency Alert System and respond to calls.
• Manage business center and mail processing.
• Maintain a safe and secure environment following safety standards.
• Encourage teamwork through cooperative interactions with colleagues.

Conocimientos

Customer service

MS Office

Communication

Teamwork

Safety

Educación

High school diploma or equivalent

Herramientas

Microsoft Word

Microsoft Excel

Descripción del empleo

The Oakmont Management Group team seeks a Concierge for its California communities to warmly greet visitors, fulfill resident requests, arrange tours, answer a multi-line phone, and provide essential clerical support aligned with our mission and values.

Responsibilities include delivering exceptional service to residents, guests, and staff, handling calls professionally, and maintaining a safe environment while promoting teamwork across departments. The role supports a culture of care.