Senior Living Concierge: Guest Experience Pro

Ivy Park at Otay Ranch; Toovunga (CA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

Vacation, Personal Day, Sick Pay, Hol

Complimentary Meals

Company Paid Life Insurance

401(k) Savings Plan with Company Match

Recognition Programs

Student Loan Refinancing

Pet Insurance

Employee Assistance Program

Job summary

Oakmont Management Group, based in Irvine, California, is a leader in senior living, managing Ivy Living communities and delivering five-star service to residents and families. The Concierge welcomes visitors, supports residents, answers calls, and coordinates tours with professionalism and warmth.

This role requires at least a high school diploma, strong communication and computer skills, and the ability to pass background and health screenings.

Qualifications

• Must be at least 18 years of age.
• High school diploma or equivalent.
• Prefer two (2) years of experience in a hospitality setting or prior senior living community.
• Able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
• Possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests
• For the health and safety of our team members and residents, Oakmont Management Group may require team members to vaccinate, participate in daily screening, surveillance testing, and to wear face coverings and other personal protective equipment (PPE) to prevent the spread of the COVID-19 or other communicable diseases, per regulatory guidelines.

Responsibilities

• Provide all residents, guests, and visitors with exceptional customer service.
• Answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner.
• Monitor the Emergency Alert System and immediately respond to every call.
• Effectively manage business center and process incoming and outgoing mail.
• Maintain a safe and secure environment for all staff, residents, and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.

Skills

Customer service

Written and verbal communication

MS Office proficiency

Teamwork

Safety awareness

Education

High school diploma or equivalent

Tools

MS Office

Job description

Oakmont Management Group, based in Irvine, California, is a leader in senior living, managing Ivy Living communities and delivering five-star service to residents and families. The Concierge welcomes visitors, supports residents, answers calls, and coordinates tours with professionalism and warmth.

This role requires at least a high school diploma, strong communication and computer skills, and the ability to pass background and health screenings.