Senior Living Concierge & Guest Experience Specialist

Grace Management, Inc.; Meridian (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO & Holiday Pay

Daily pay

401K with employer match

Disability insurance

Referral bonuses

Tuition reimbursement

Employee assistance program

Job summary

The Pointe at Meridian is seeking a Concierge Specialist to provide clerical support and assist residents, families, and guests. You will answer phones, greet visitors, coordinate services, and help maintain files and lobby areas.

This full-time role includes benefits, a rotating weekend schedule, and opportunities for training. The schedule expands to Thursdays and Fridays 4:00pm–7:00pm starting in August; prior coverage includes alternating Fridays 4:00pm–7:00pm and weekends 9:00am–5:00pm.

Qualifications

• Positive, friendly demeanor and professional presence.
• Strong customer service and communication skills.
• Ability to remain cheerful and composed in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office programs.

Responsibilities

• Answer and direct incoming phone calls.
• Assist residents, families, and visitors with questions and requests.
• Receive and distribute packages.
• Take and process to-go dinner orders.
• Conduct community tours for prospective residents and families.
• Stock and maintain the Country Store.
• Confirm resident transportation rides and scheduled outings.
• Maintain cleanliness and organization of the lobby and public restrooms on weekends.
• Provide occasional assistance with additional admin or hospitality-related tasks as needed.

Skills

Customer service

Communication

Professional demeanor

Basic computer skills

Punctuality

Tools

Microsoft Office

Job description

The Pointe at Meridian is seeking a Concierge Specialist to provide clerical support and assist residents, families, and guests. You will answer phones, greet visitors, coordinate services, and help maintain files and lobby areas.

This full-time role includes benefits, a rotating weekend schedule, and opportunities for training. The schedule expands to Thursdays and Fridays 4:00pm–7:00pm starting in August; prior coverage includes alternating Fridays 4:00pm–7:00pm and weekends 9:00am–5:00pm.