Concierge

Grace Management, Inc.; Meridian (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

PTO & Holiday Pay

Daily pay

401K with employer match

Disability insurance

Referral bonuses

Tuition reimbursement

Employee assistance program

Job summary

The Pointe at Meridian is seeking a Concierge Specialist to provide clerical support and assist residents, families, and guests. You will answer phones, greet visitors, coordinate services, and help maintain files and lobby areas.

This full-time role includes benefits, a rotating weekend schedule, and opportunities for training. The schedule expands to Thursdays and Fridays 4:00pm–7:00pm starting in August; prior coverage includes alternating Fridays 4:00pm–7:00pm and weekends 9:00am–5:00pm.

Qualifications

• Positive, friendly demeanor and professional presence.
• Strong customer service and communication skills.
• Ability to remain cheerful and composed in a fast-paced environment.
• Basic computer proficiency, including Microsoft Office programs.

Responsibilities

• Answer and direct incoming phone calls.
• Assist residents, families, and visitors with questions and requests.
• Receive and distribute packages.
• Take and process to-go dinner orders.
• Conduct community tours for prospective residents and families.
• Stock and maintain the Country Store.
• Confirm resident transportation rides and scheduled outings.
• Maintain cleanliness and organization of the lobby and public restrooms on weekends.
• Provide occasional assistance with additional admin or hospitality-related tasks as needed.

Skills

Customer service

Communication

Professional demeanor

Basic computer skills

Punctuality

Tools

Microsoft Office

Job description

The Pointe at Meridian
3123 S Titanium Ave
Meridian, ID 83642, USA

This position is scheduled for alternating Fridays from 4:00pm to 7:00pm and every Saturday and Sunday from 9:00am to 5:00pm. The position will also provide front desk coverage on an as-needed basis during the week. Beginning in August (or sooner if needed), the schedule will expand to include all Thursdays and Fridays from 4:00pm to 7:00pm.

At The Pointe at Meridian, we are dedicated to enriching the lives of our residents through compassionate care and unwavering support. We are seeking individuals who share our commitment to creating exceptional living experiences and who are eager to contribute to a supportive, family-like atmosphere. When you join The Pointe at Meridian, you become an integral part of a team that values making a positive difference every single day. If you are driven by empathy and excellence, we invite you to bring your talents to our welcoming community.

Full-time benefits include:

• PTO (Paid Time Off) and Holiday Pay: Take advantage of paid time off to maintain a healthy work-life balance.
• Daily pay: Get paid daily, providing you with financial flexibility and control over your earnings.
• 401K with employer match: Plan for your financial future with our 401k program.
• Short and long-term disability: Financial security while you recover from an injury that puts you out of work.
• Referral Bonuses: Refer qualified candidates and earn rewards.
• Tuition Reimbursement: Invest in your education with our support.
• Employee Assistance Program: C onnecting our employees with resources for handling personal challenges.

Summary of Duties of the Concierge

The Concierge Specialist provides clerical support; organize and maintain resident, personnel, marketing, maintenance, and resource files. The Concierge answers telephones, greets guests, and responds to residents' requests and assist in coordination of services to residents. The Concierge assists in providing services to residents, families, and guests.

Primary Responsibilities:

• Answer and direct incoming phone calls
• Assist residents, families, and visitors with questions and requests
• Receive and distribute packages
• Take and process to-go dinner orders
• Conduct community tours for prospective residents and families
• Stock and maintain the Country Store
• Confirm resident transportation rides and scheduled outings
• Maintain cleanliness and organization of the lobby and public restrooms on weekends
• Provide occasional assistance with additional administrative or hospitality-related tasks as needed

Qualifications:

• Positive, professional, and friendly demeanor
• Ability to remain cheerful and composed in a fast-paced environment
• Strong customer service and communication skills
• Basic computer proficiency, including Microsoft Office programs
• Reliable attendance and punctuality

Requirements Upon Hire:

• Must successfully obtain an Idaho State Fingerprint Background Check (facility-paid)
• Must obtain CPR Certification (facility-paid)
• Must complete two full paid days of state-required Relias training
• Must complete approximately two weekdays of front desk training prior to working independently

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.