Concierge

The-Pointe-At-Meridian; Meridian (ID); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

PTO & Holiday Pay

Daily pay

401K matching

Disability insurance

Referral bonuses

Tuition reimbursement

Employee assistance

Job summary

The Pointe at Meridian seeks a friendly Concierge to be the first point of contact for residents, families, visitors, vendors and team members. You will handle front-desk duties, answer calls, greet guests and coordinate services with care and discretion.

Ideal candidates bring hospitality or senior living exposure, strong communication and organizational skills, and a professional appearance. You’ll join a team that values empathy, teamwork and excellent service every day.

Qualifications

• Basic working knowledge of Microsoft Office and general computer systems.
• Strong verbal and written communication skills.
• Excellent customer service and telephone etiquette.
• Willingness to assist other departments and work as part of a team.
• Ability to maintain confidentiality and handle sensitive information.
• Hospitality or senior living experience preferred but not required.
• Dependability and punctuality.
• Professional appearance and demeanor.
• Ability to multitask in a busy front-office environment.
• Strong organization and attention to detail.

Responsibilities

• Answer and direct incoming phone calls
• Assist residents, families, and visitors with questions and requests
• Receive and distribute packages
• Take and process to-go dinner orders
• Conduct community tours for prospective residents and families
• Stock and maintain the Country Store
• Confirm resident transportation rides and scheduled outings
• Maintain lobby and restrooms cleanliness on weekends
• Provide occasional administrative or hospitality-related tasks as needed

Skills

Communication skills

Customer service

Telephone etiquette

Organizational skills

Multitasking

Punctuality

Professional appearance

Calm under pressure

Team player

Confidentiality

Front desk basics

Tools

Microsoft Office

Job description

Regular Schedule:
Thursday & Friday: 4:00 PM–7:00 PM
Saturday & Sunday: 9:00 AM–5:00 PM

Holiday availability is required in addition to the regular schedule. Holiday shifts are generally 10:30 AM–5:00 PM.

There are frequent opportunities to pick up additional hours, including coverage in other departments for candidates who are willing and able to cross-train.

Important: There is one full 40-hour workweek in October that this position will be required to cover. Availability for that week is mandatory and should be confirmed during the interview process.

The ideal candidate will be dependable, professional, welcoming and comfortable serving as a first point of contact for residents, families, visitors, vendors and team members.

Candidate should possess:

• Basic working knowledge of Microsoft Office and general computer systems
• Strong verbal and written communication skills
• Excellent customer service and telephone etiquette
• A warm, hospitable and approachable personality
• Strong organization and attention to detail
• Ability to multitask and manage interruptions in a busy front-office environment
• Dependability and punctuality
• Professional appearance and demeanor
• Ability to remain calm and use good judgment when handling questions or unexpected situations
• Willingness to assist other departments and work as part of a team
• Ability to maintain confidentiality and appropriately handle sensitive information

Hospitality experience, senior living experience or previous reception/front-desk experience is preferred but not required for the right candidate.

At The Pointe at Meridian, we are dedicated to enriching the lives of our residents through compassionate care and unwavering support. We are seeking individuals who share our commitment to creating exceptional living experiences and who are eager to contribute to a supportive, family-like atmosphere. When you join The Pointe at Meridian, you become an integral part of a team that values making a positive difference every single day. If you are driven by empathy and excellence, we invite you to bring your talents to our welcoming community.

Full-time benefits include:

• PTO (Paid Time Off) and Holiday Pay: Take advantage of paid time off to maintain a healthy work-life balance.
• Daily pay: Get paid daily, providing you with financial flexibility and control over your earnings.
• 401K with employer match: Plan for your financial future with our 401k program.
• Short and long-term disability: Financial security while you recover from an injury that puts you out of work
• Referral Bonuses: Refer qualified candidates and earn rewards
• Tuition Reimbursement: Invest in your education with our support
• Employee Assistance Program: C onnecting our employees with resources for handling personal challenges

Summary of Duties of the Concierge

The Concierge Specialist provides clerical support; organize and maintain resident, personnel, marketing, maintenance, and resource files. The Concierge answers telephones, greets guests, and responds to residents' requests and assist in coordination of services to residents. The Concierge assists in providing services to residents, families, and guests.

Primary Responsibilities:

• Answer and direct incoming phone calls
• Assist residents, families, and visitors with questions and requests
• Receive and distribute packages
• Take and process to-go dinner orders
• Conduct community tours for prospective residents and families
• Stock and maintain the Country Store
• Confirm resident transportation rides and scheduled outings
• Maintain cleanliness and organization of the lobby and public restrooms on weekends
• Provide occasional assistance with additional administrative or hospitality-related tasks as needed

Qualifications:

• Positive, professional, and friendly demeanor
• Ability to remain cheerful and composed in a fast-paced environment
• Strong customer service and communication skills
• Basic computer proficiency, including Microsoft Office programs
• Reliable attendance and punctuality

Requirements Upon Hire:

• Must successfully obtain an Idaho State Fingerprint Background Check (facility-paid)
• Must obtain CPR Certification (facility-paid)
• Must complete two full paid days of state-required Relias training
• Must complete approximately two weekdays of front desk training prior to working independently

There is no greater way to elevate your career than by contributing your passion and skill to a senior living community. Grace Management, Inc. is committed to helping nurture a sense of belonging by helping you grow professionally. The quality of our communities is determined by the quality of our employees.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.