Senior Living Concierge — Guest Experience Lead

Watercrest Senior Living; The Villages (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Watercrest Buena Vista is seeking a friendly Concierge to greet residents, families and visitors and manage front desk communications. You will answer phones, coordinate tours, and maintain sign-in procedures while ensuring security and a welcoming atmosphere.

The role requires a High School Diploma or GED and at least two years in a concierge/front desk or customer-service setting. Proficiency with Microsoft Office is preferred.

Qualifications

• Two years' Concierge/Front Desk Receptionist experience in a customer service-oriented industry.
• Proficient in Microsoft Office and Outlook.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and professionalism.

Responsibilities

• Greet visitors and callers and direct inquiries.
• Answer phones within 3 rings and relay information.
• Coordinate tours and communicate with residents and team members.
• Maintain visitor sign-in and security procedures.
• Ensure reception and Welcome Room areas are clean and welcoming.

Skills

MS Office

Outlook

Communication skills

Customer service

Front desk

Education

High School Diploma or GED

Job description

Watercrest Buena Vista is seeking a friendly Concierge to greet residents, families and visitors and manage front desk communications. You will answer phones, coordinate tours, and maintain sign-in procedures while ensuring security and a welcoming atmosphere.

The role requires a High School Diploma or GED and at least two years in a concierge/front desk or customer-service setting. Proficiency with Microsoft Office is preferred.