Senior Living Concierge – Full-Time, Welcoming Front Desk

Watercrest Senior Living; Austin (TX); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Full Benefits Package

On-Demand Pay

Job summary

Watercrest Senior Living in Austin, TX seeks a Full Time Concierge to be the friendly first contact for residents, families, vendors and visitors. You will greet guests, answer phones, relay messages and maintain security and a welcoming lobby.

The role emphasizes professional appearance, reliability and a caring, customer-focused approach to support seniors. Requirements include a High School Diploma or GED and two years of concierge/front desk experience; proficiency with Microsoft Office and

Qualifications

• Knowledge of computers and relevant software applications to include Microsoft Office and Outlook.
• Able to communicate effectively with all levels of management, team members, residents, family members, vendors, referral sources and outside contacts.
• Able to make independent decisions.
• Must be able to communicate in a warm, friendly and caring manner.
• Must possess a passion to work with and around senior citizens.
• Knowledge of administrative and clerical procedures.
• Knowledge of customer service principles and practices.

Responsibilities

• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries.
• Answers the phone within 3 rings; determine nature of call to relay information or route call as appropriate.
• Takes detailed messages with name, date, time and return phone number.
• Maintains knowledge of who is available to receive an inquiry or host a tour.
• Maintains security by following procedures and sign-in/out procedures.
• Maintains safe and clean reception, lobby and Welcome Room areas.

Skills

MS Office

Outlook

Communication skills

Independent decision making

Warm and caring communication

Admin procedures

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Job description

Watercrest Senior Living in Austin, TX seeks a Full Time Concierge to be the friendly first contact for residents, families, vendors and visitors. You will greet guests, answer phones, relay messages and maintain security and a welcoming lobby.

The role emphasizes professional appearance, reliability and a caring, customer-focused approach to support seniors. Requirements include a High School Diploma or GED and two years of concierge/front desk experience; proficiency with Microsoft Office and