Senior Living Concierge & Guest Experience Lead

Provincial Senior Living; Bakersfield (CA); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Flexible scheduling options with full/

Job summary

Provincial Senior Living in Bakersfield, CA is seeking a friendly Concierge to welcome guests, residents and team members, manage calls and messages, and provide general information to visitors and staff.

The role focuses on front-desk duties, organization, and coordination of daily activities such as greeting, directing inquiries, handling mail and tickets, and supporting dining and operations teams with accurate record-keeping.

Qualifications

• High school diploma or GED preferred.
• 1-3 years customer service experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Answers and transfers external and internal calls.
• Takes complete messages with pertinent information and communicates messages to the intended recipient.
• Greets residents and visitors and provides directions or information.
• Prepares meal tickets for team members and family members; tallies meal counts for Dining staff.
• Maintains and updates the Resident Phone List, roster, Move-In/Move-Out Register, and sign-in logs.
• Manages appointments for residents and family members (e.g., hairdresser, transportation).
• Keeps desk and entry area neat and organized.
• Distributes mail to residents, Executive Director, and Department Coordinators.
• Maintains resident forms for miscellaneous credits.
• Adheres to company policies and operating procedures.
• Other duties as assigned.

Skills

Customer service

Reception

Education

High school diploma or GED

Job description

Provincial Senior Living in Bakersfield, CA is seeking a friendly Concierge to welcome guests, residents and team members, manage calls and messages, and provide general information to visitors and staff.

The role focuses on front-desk duties, organization, and coordination of daily activities such as greeting, directing inquiries, handling mail and tickets, and supporting dining and operations teams with accurate record-keeping.